Category Archives: Social Media

Help Desk Self Service – Submit and Check Tickets Online

CTS is happy to announce an online system that will allow you to interact with the Help Desk from your web browser.   The system is called “Self Service” and is available from a link with the same name on the www.oswego.edu/help website.

Log into Self Service with your Laker NetID and you’ll see a page that looks like the following:

The system is divided into three sections.

The “Get Help” section allows you to submit a new ticket if something isn’t working or if you just need to ask a technical question.  You can also check the status of your tickets from this area.

The “Service Catalog” is where you can browse the CTS catalog of requests.  It is broken into student and employee requests.  These requests range from installing a piece of software in a computer lab, requesting a technical training or registering a third device on the residential network.  The shopping cart allows you to “order” items now or at a later time.

The “Knowledge” section allows you to search for answers to your SUNY Oswego technical questions.  The articles have been written by CTS staff to assist in answering commonly asked technical questions related to the services used on campus.  Be sure to check the “Twitter Updates” for the latest news from CTS and to follow us.

We’d like to thank members of the campus, including faculty, staff and students, that volunteered their time to test out the system before releasing it to the campus.  They provided us with extremely valuable feedback to make the service even better before reaching you.

Please feel free to explore Self Service at www.oswego.edu/help and let us know what you think.

Get Started with Lecture Capture at SUNY Oswego

panoptobanner2

Over the past 3 semesters, CTS has supported a software application across campus called Panopto. With Panopto, not only can you create recordings in the classroom, but you can also do it from home, your office, or even the airport with the mobile application (currently Apple iOS only).

Not only does Panopto make it easy to create recordings, it also makes it incredibly easy to share them on blogs, through email, websites, and in ANGEL. Even on Facebook, Twitter, or any other social media site of your choice.

If you would like to hear how to get started, come to one of our Panopto workshops:

Thursday, January 9th, 2pm at Campus Center 202

Tuesday, January 21st, 2pm at Campus Center 210

Wednesday, February 12, 3pm at Mahar 210

For more information, please visit www.oswego.edu/cts/capture or email lecturecapture-list@ls.oswego.edu. The website shows you how to use the system, faculty testimonials, and actual classroom recordings made public by people using the system, so be sure to check it out.

CTS Works With Graphic Design Students on Facebook Cover Photos

With the help of Kelly Roe’s ART 323 Digital Media class, CTS is now proudly displaying cover photos on our facebook page.

Dan Laird, Media and Design Specialist for CTS and Kelly Roe, Professor in the Art Department teamed up to work on this project.  CTS had a need to display facebook cover photos that were reflective of the work that we do for the campus.  Kelly had a need for an assignment in which her students could create designs based on client requirements.   It was a perfect fit!

Roe talked about how the project allowed the students to create their work on a different level. “Working with CTS was a great experience for both the students in my Digital Media class and myself. The students in the class were all 1st semester transfer students to Oswego. They found value in working in a real client situation, hearing feedback and criticism about their work from someone besides their faculty. The possibility of having their work chosen for the CTS facebook page seemed to make the project have more accountability and seemed to raise the level of enthusiasm and interest. In their research, they found it surprising that CTS is seamlessly embedded in everything on campus and is so much more than just the Help Desk.”

Laird mentioned all of the hard work the students put forth in coming up with creative designs.  “We really appreciate the work that the entire class did for us with this project and for Kelly to give us this opportunity.”

Of the many creative designs, we chose seven of our favorites that will be rotated through during the rest of the academic year.  These designs were created by Mark Hanna, Samantha McCarthy, Hannah Joy, Alaina Dethier, Devin Hu, Elijah Vary, and Kristy Benicase.  We thank them for their great work.

We’d like to give Kelly Roe a special thanks for allowing us to work with her class on this project.

Check out the post including all the images from the collaboration on Facebook.