Category Archives: Networking

Campus-wide Network/Voice Services Outage – Sunday 1/12 6am-10am

Campus Technology Services will be upgrading core network equipment in Culkin Hall this Sunday, January 12 from 6:00am to 10:00am. These upgrades will allow the necessary expansion and flexibility for future infrastructure planning.

The following campus services will be unavailable during this timeframe:

  • Internet and Internet 2 access (wired or wireless)
  • Voicemail system
Basic internal voice services will still function. During the outage timeframe, University Police can be reached at (315) 343-0904.
If you have further questions, please contact the Help Desk at 315.312.3456 or help@oswego.edu. You can also interact with us and view updates posted to our Facebook and Twitter pages at http://facebook.com/sunyoswegocts and http://twitter.com/sunyoswegocts.

 

Improvements to WiFi Access for Guests

CTS has made it easier for guests of the College to use the WiFi network while visiting campus.

This semester, individual guests of the College can now register for WiFi access with their campus departmental sponsor.  The sponsor can then create a username and password to be used on the “Oswego-Guest” wireless network.  It is recommended that guests do not use this network for sensitive transactions as it is an insecure network intended to provide primary access to web-based Internet resources.

CTS will provide this as an interim solution while we continue to improve WiFi access for all faculty, staff, students and guests.  This includes capacity planning to introduce WiFi in all academic and residential spaces as well as improving ease of use, while still securing campus resources.

For those faculty and staff wishing to sponsor a guest, please see the Guest Wifi Registration instructions.

For any questions, please contact the Help Desk at x3456 or help@oswego.edu.

Residential Network Affected By New Mac Operating System Release

Yesterday afternoon, Apple released Mac OS X Mavericks, a free upgrade available via the Apple Store.

Often, it takes some time for 3rd party developers to make their products fully compatible with new OS releases. Early Mavericks adopters at numerous universities have discovered the Cisco NAC Agent is not yet compatible.

If you have not yet upgraded to Mavericks, please refrain from doing so at this time. If you have already upgraded, you will be unable to authenticate via the Cisco NAC Agent, and should contact the Help Desk for assistance.

Our network technicians have submitted a bug report to Cisco and are awaiting a response. When we receive more information, we will post announcements to our Facebook and Twitter feeds at http://facebook.com/sunyoswegocts and http://twitter.com/sunyoswegocts.

Thank you for your patience and understanding.

Now Playing – iOS 7

Yesterday Apple released the new iOS7 operating system for iPhone and iPad. If you’re already upgraded, you may have noticed that you had to “Accept” a new certificate after connecting to “Oswego-Secure”. This is intended and necessary in order for your iDevice to work on the network. CTS has tested and approved iOS7 for the campus network, and it is considered supported software. Please reach out to the TSC if you have issues connecting to WiFi on the system. For full instructions, see our new documentation here.  Cheers.

Shineman “Shines” with Technology

CTS spent much of the summer preparing for the opening of SUNY Oswego’s newest building, the Shineman Center for Science, Engineering and Innovation.  The $118 million, 233,000 square foot building is home to the College’s sciences departments including Chemistry, Biology, Physics, Earth Sciences, Computer Science, Engineering, and Mathematics.

As you walk around the building, you get a sense of the amount of technology available to assist with teaching, learning and innovation. From science labs, classrooms, computer labs, collaborative lounges, conference rooms and more, technology proliferates throughout the building. Chief Technology Officer Sean Moriarty, who started at SUNY Oswego in April, was excited to be involved in the provisioning and opening.  He remarked that Shineman “represents the culmination of a few years of dedicated work of many people on campus to give our students the best possible learning and educational environment. The students and faculty have access to state of the art technology in the classrooms, labs and offices, as well as the gathering and informal spaces.”

There are over 1000 pieces of equipment installed in the building to aid in the success of our faculty and students.  Below is a summary:

  • Wi-fi:  Approximately 320 access points were installed for faculty, staff and students to utilize the wifi network from just about any location in Shineman.  This is the first academic building to have complete wi-fi coverage.

  • Voice over IP (VoIP) phones:  About 250 VoIP phones were installed throughout the building.  VoIP sends phone calls over the digital network rather than through an analog phone switch.  Shineman completes a campus wide VoIP installation project.

  • Advanced technology classrooms:  22 classrooms are equipped with projection and a podium station that includes a computer, document camera, and various input sources for devices brought into the classroom (tablets, laptops, USB drives, etc.).  Most include DVD, blu-ray and CD players and some include dual screen display, smartboards or screen annotation capability.  All classrooms include lecture capture service for recording lectures, student presentations or guest presenters.  Shineman is the first building to have all classrooms equipped for lecture capture.  It is currently officially available in about 20 other locations.

  • Computer labs:  About 361 computers were installed to accommodate lab spaces. 28 laptop ready teaching labs with projection and sound capability are also available.  All computers are configured with our standard base set of applications.

  • Digital Signage:  Three displays are installed throughout the center and connect to the campus wide digital display system.  These systems communicate event and general information about the campus.  They are also part of a communication plan in the event of a campus emergency.

  • Environmental controls:  The environmentals for the building including heating, ventilation and air conditioning are able to be remotely monitored and controlled.

  • Network:  All wiring for the building connects to nine network closets that allow wired devices to connect to the campus network.  There are 69 network switches installed with backup power throughout these closets which connect approximately 2600 active (wired) data connections throughout the center.

Not only was CTS involved in the installation of new technology, we assisted in the physical moves of employees into the building.  Computers, printers, copiers, fax machines and phones of over 100 faculty and staff from Snygg and Hewitt were moved into their new offices in Shineman by CTS staff.

Behind so much technology is a lot of hard work.  CTS has dedicated, hard-working staff who put in extra hours to ensure a successful opening.  Moriarty points out that CTS staff as well as the other departments who had a hand in Shineman’s success  ”can be extremely proud of what has been created.”

Throughout the summer, CTS took pictures of our progress.  You can view them on our facebook page at www.facebook.com/sunyoswegocts.

Wi-Fi Overhaul Being Planned

Last spring, CTS worked with our Campus Technology Advisory Board to survey the campus on their satisfaction with the services we provide to the campus.  The results of that survey indicated that the campus wi-fi needs to be more reliable and easier to use. Since then, a re-design of wi-fi has become one of our highest priorities.

Currently we are in the planning stages of the re-design.  We are working with Cisco, Gartner and other Universities to learn how we can make the wi-fi easier to use for employees, students and guests of the College, while also maintaining a level of security that protects sensitive data and network resources.  CTS will have a plan to move forward by the end of the year.

In addition to the user-interface changes, we will also be expanding wi-fi infrastructure.  When it was first introduced in academic spaces in 2003, wi-fi was an alternative to the then preferred wired connections and was available in public gathering spaces, not individual offices.  Obviously, wi-fi is the preferred connection now and we will be expanding wi-fi coverage beyond the originally designed spaces to include offices.

 

Wi-Fi Installs Completed for Residence Halls

Over the last two years, CTS has been aggressively equipping residence halls with wi-fi.  This summer ended that project with the completion of Onondaga Hall.  Over 200 access points were installed throughout the ten-floor building.   All residence halls now have wi-fi coverage in individual rooms as well as public gathering spots such as lounges.

Windows 8 Announcement

On Friday, October 26th Microsoft released the new Windows 8 operating system. There are several compatibility and training issues with this new release, thus Campus Technology Services (CTS) does not plan on supporting it at this time. If you have a personal device with Windows 8 installed that you wish to use on the campus network, that device may not work with on-campus wireless in either academic or residential areas. CTS is working with our vendor to obtain updates necessary to provide on-campus wireless functionality.

 

For students living on campus, our latest version of Cisco NAC Agent is Windows-8 compatible and will work with ResNet if you are connecting via Ethernet cable.To keep up-to-date with the latest compatibility developments, please check the CTS website at www.oswego.edu/cts or our Facebook group at www.facebook.com/SUNYOswegoCTS.
Construction sign that says CTS Work Zone

Wireless Expanding to Residential Rooms in 8 Halls

By the start of the Fall 2012 semester, students living in Seneca, Oneida, Sheldon, Scales, Waterbury, Lonis, Mackin, and Moreland Halls will be able to use the campus wireless network from their individual residence rooms as well as lounge/common gathering areas.

CTS has been doing a tremendous amount of preparatory work to complete wireless availability to all campus residence halls.   Work started in 2011 for Seneca, Oneida and Sheldon as rooms in these buildings will be receiving new data and cable TV wiring.   New data closets and electrical circuits will be installed to accommodate this as well as proper heating, cooling and ventilation.  This Spring semester, work started in the other buildings where cable pathways are being installed to accommodate the new access points.

Across all 8 buildings, approximately 650 access points and 115 new network switches will be installed.   All network closets in the buildings will also be receiving new battery backup.  All access points will be able to monitored and administered remotely by CTS Networking staff with the addition of 5 new controllers.

Funnelle Hall will be worked on over the summer, however wireless service may not be available for use until sometime during the Fall 2012 semester.

Onondaga will be the final building to receive wireless service.  Preparatory work will be done over the 2012-2013 academic year with installation of access points to occur in the summer 2013.  It is expected that students will be able to use the service by the start of the Fall 2013 semester.

 

Construction sign that says CTS Work Zone

Network Updates

Over the winter break, CTS expanded wireless connectivity to the Tyler Hall galleries.

Network hardware upgrades were completed in Penfield, Lanigan and Rich Halls.  These same buildings underwent a Voice Over IP (VoIP) upgrade.  In addition to moving the phone service in these buildings from an analog to a digital system, the VoIP upgrades provided users with a new digital handset. Please see our VoIP Upgrade page for more specific information.