We are experiencing a high volume of devices trying to connect to the residential network, specifically in Seneca, Onondaga, and Johnson. If you have devices that are not being used, such as wireless printers, gaming devices and content streaming devices, please disconnect them from the residential wifi as to free up the network for others while we work on fixing the issue. Thank you for your patience!
Yesterday, September 16, Apple released iOS 9, it’s newest operating system for iPhones, iPads and iPod Touch devices.
On that day, CTS recommended not upgrading until the official release had been tested for compatibility with the campus wifi. At this point we have not found any issues or had any reported issues. We feel that is safe to move forward with upgrading to this iOS version.
We expect there will be a high consumer demand to upgrade to iOS 9 which will therefore require more than usual campus network resources. We will be monitoring network traffic to strike a balance between the upgrades and normal traffic. Please be patient as we aim to find a balance that works for everyone.
Help Desk, Campus Technology Services
26 Lanigan | email@example.com | 315.312.3456
Today, September 16, Apple will be releasing iOS 9, it’s newest operating system for iPhones, iPads and iPod Touch devices.
While CTS has tested the latest beta version of iOS 9 for compatibility with the campus wifi network and found no issues, we will not be able to test the official iOS 9 until it is released today. We recommend not upgrading until we have tested the released version. We expect to have this completed by tomorrow, 9/17 and will send a subsequent notice.
If you have any questions, please contact the Help Desk.
Help Desk, Campus Technology Services
26 Lanigan | firstname.lastname@example.org | 315.312.3456
In the early months of 2014, Campus Technology Services (CTS) announced a three year plan to improve the wireless network around campus. Since then, CTS has been hard at work expanding the wireless coverage and capacity throughout campus.
Over winter break, CTS focused on the Poucher area and the east wing of the Marano Campus Center. A contractor readied the infrastructure so our technicians could install new wireless access points throughout each location. During the same time, work was completed to place additional wireless access points on the ground floor of Lanigan Hall. We were able to complete all of these installs by the start of the Spring semester. These additions allowed us to expand wireless coverage and to provide stable connections in high traffic areas.
Even though CTS accomplished a great deal during winter break, we have much more in store for the summer timeframe. We have upgrades scheduled for Penfield, the Shineman Center/Lee Hall outdoor space, the Hewitt/Lanigan Hall outdoor quad, Building #20, Laker Hall, University Police’s office space in Pathfinder Hall, and our Metro Center location in downtown Syracuse.
Our ultimate goal is to improve your overall experience using the wireless network. We appreciate your patience while we attempt to accomplish this. If you have any questions or concerns, please reach out to the Help Desk, email@example.com or 315.312.3456.
On Monday and Tuesday, the Help Desk has received reports of intermittent network connectivity issues while accessing internet services, websites and/or video. Upon investigation, an issue with one of our Internet providers was discovered. We have worked with our provider and believe that the issue is now resolved. We will continue to monitor the situation closely for the next few days.
Thank you for your patience while we worked to stabilize network connectivity.
Please contact the Help Desk for any questions, 315.312.3456 or firstname.lastname@example.org.
Apple will be releasing iOS 8 Wednesday, September 17. We expect there will be a large number of campus users that will be downloading the software update to their Apple devices. As a result, all campus users might experience some sluggishness on the network. If you have any questions or concerns, please contact the Help Desk at x3456, email@example.com or 26 Lanigan Hall.
This fall semester introduces a few network changes for the students living in the residence halls.
New Wifi System
A new wifi system has been installed that should make connecting to the residential network easier. Instead of having to download the previous Cisco NAC agent, users will be able to use their web browser to connect. You’ll now see two residential wireless network connections. The first time you use the new system, you’ll need to connect to “Oswego-Guest-RES” to register your device. It will look like the following:
Next, you will be presented with a device registration window similar to the following:
When you have finished the registration, you’ll then be connected to the “Oswego-Secure-RES” network and you’ll have Internet access.
The above is a one-time registration for each device you’d like to connect to the network. Complete instructions for many different operating systems is available in our “How to: Connect to the wireless network in the Residence Halls” knowledgebase article.
Connect Two Simultaneous Devices
Students will now be able to use two network devices simultaneously. Previously, only one at a time was allowed on the network. However, with the upgrades made in the spring to the equipment connecting the campus to the Internet, we are able to allow more devices. There are additional resources to be able to handle the extra bandwidth multiple devices need.
Third Device Registration Fee
Lastly, if you would like to connect a third device to the network, there will be a $25 connection fee. This is down from last year, where a second device registration was a $49 fee. You would only need to register a third device if you’d like to use three devices on the network simultaneously.
SUNY Oswego has committed to a three year expansion of the campus wifi with the first locations being completed by mid-September.
Year 1 of the three year plan includes wifi expansion to Mahar, Rich, Lanigan second floor, Lee/Shineman Quad, Sheldon Ballroom and Culkin.
By the start of the semester, all spaces in Rich Hall, including classrooms, all offices, conference rooms, lounges, public gathering spaces, will have complete wifi coverage. In addition, the classrooms on the second floor of Lanigan will be covered. By mid-September, all locations in Mahar will be covered.
The wifi expansion does not just include coverage in areas that did not have any. It also includes capacity sizing to ensure users receive sufficient coverage in heavy use areas. Sean Moriarty, SUNY Oswego’s CTO explains, “We have planned on improving the wireless capabilities on campus in two ways. First, areas with no previous wireless will now have it. Second, we have increased the capacity of the classrooms to accommodate all the students having devices to access multi-media on the Internet. We have vastly improved the infrastructure to support more technology use in the classroom.”
For the fall and spring semester, CTS will be working on sizing and installing access points for the remaining Year 1 locations.
For more information on the full three year plan, please consult the CTS Wireless Project webpage.
Students living in the residence halls should be careful not to add any personal wireless devices that could affect the operation of the campus wifi system.
Items such as personal wifi routers actually violate the Computer and Network Acceptable Use Policy agreed to at the time of Laker NetID/email activation as it extends the campus network. Printers that have wireless capability can also pose network connectivity issues for others in the building.
If you are in doubt whether a device can affect the campus wifi system, please contact the Help Desk at 315.312.3456 or firstname.lastname@example.org.
Campus Technology Services will be upgrading the network equipment that connects our campus to the Internet on Saturday, May 31, 6am-noon.
During this timeframe:
– All connections originating from on-campus to the Internet will be unavailable.
– All connections originating from the Internet to any campus network service will be unavailable.
– Any service requiring a SUNY Oswego login will be unavailable.
This upgrade is needed in order to provision additional Internet bandwidth for SUNY Oswego. When the upgrade is completed, there will be 25% more Internet bandwidth than what we currently have.
In addition, this upgrade will position SUNY Oswego to increase Internet network services more rapidly in the future to support the growth needs of academic and residential clients.
If you have further questions, please contact the Help Desk at 315.312.3456 or email@example.com.