Category Archives: LakerApps

Recent Phishing Attempt

A phishing email is a scam by which a person is tricked into giving their confidential information to a third party so they can use it for illicit purposes.

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The above image is an example of the most recent phishing email to surface. Even though Campus Technology Services would never ask for any personal information over an email, there are a couple of things to keep in mind when faced with emails like this. First, always check the address from the sender, not just the name, and, secondly, always hover over links included in the emails to see where they will take you.

If you have responded to one of these phishing emails, or you feel like your email account has been tampered with, please reset your password immediately at

Most importantly, if you see something suspicious, please say something! Marking emails as spam or phishing will help Google better detect illicit messages in the future.

For more information, you can visit this Google Support Article about phishing, or reach out to the CTS Help Desk. The Help Desk can be reached at or 315-312-3456.

Variation of Labor Day Weekend Phishing Email Circulating

As of early Sunday morning, 9/13 a variation of the Labor Day weekend phishing email has been received by some of the campus population.  The number of campus accounts sending the message is a small percentage of last week’s count and have been suspended. Suspended accounts will be notified upon login to LakerApps at

An example image of the content of the variation is included below.  Please note that the clickable web address may vary from email to email.

If you receive a message like this, please do not click on the link.  If you already have, please change your password immediately at

CTS has taken steps to block future messages from being sent out.  We continue to work with Google on identifying accounts with suspicious activity.

Even though there are no classes tomorrow and Tuesday, 9/14-15, the Help Desk will be open all week during normal business hours.  Hours are Monday-Thursday, 8am-7pm and Friday, 8am-4:30pm.

Laker Apps Offline Now Available

Starting Friday, May 15th at 4:30 p.m., users of Google Chrome will be able to use Laker Apps powered by Google without having to be online. This new “Offline mode” will enable people complete many tasks even while they do not have an active connection to the Internet.

These abilities include:

  • Gmail:  Read and send messages when there is not a network connection.  Users will be able to read up to one weeks worth of their email.  They can also send messages while offline that will then automatically send when they get a network connection.
  • Calendar: View your calendar while offline
  • Docs, Sheets, Slides:  Edit and/or create these types of documents offline and the additions/edits will be synced the next time there is a network connection.

To learn how to setup Laker Apps Offline, please read the related knowledge base article.

Google Hangouts Now Available with LakerApps

Google previously announced they would be replacing Google Talk, Google+ Hangouts and Google+ Messenger (formerly Huddle) with a new Google Hangouts.

We are happy to announce the new Google Hangouts is available for our LakerApps Google domain effective March 4.

What is Google Hangouts?
Google Hangouts is a new way to communicate and collaborate.  Hangouts helps you stay connected no matter where you are or what device you’re using. You can send and receive messages, make video calls, and share your screen from the Hangouts app on your computer, mobile phone, or tablet.

In addition, your Hangouts are synced automatically, so you can start a Hangout on one device and continue it on another.

How can I access Hangouts?
You can use Hangouts from any of the following:

Opting-in from Google Talk
Hangouts may not automatically show for you in Gmail/Calendar in which case you will need to manually opt-in:

  1. Login to LakerApps mail:
  2. Identify the chat area of Gmail.  In most cases this will be on the left side of the screen. If you DO NOT see the Hangouts symbol, , at the bottom of the chat area, you will need to continue with steps 3-5.  If you DO see the Hangouts symbol, you can skip steps 3-5.  
  3. Click your profile photo at the top of your Chat list.

  4. Click “Try the new Hangouts.”
  5. You should now see the Hangouts icon at the bottom of your chat area.  If not, try reloading the page or logging out of LakerApps and back in again.

How do I use Hangouts chat and video?

  1. Open your LakerApps mail at
  2. Identify the chat area in Gmail (in most cases this will be on the left side of the window) and click on the  Hangouts icon.
  3. Select a person from the Hangouts list. Or click the search button and type a name or email address. When you find the person you want, click their name.
  4. A new window will open similar to the following:
  5. To use Hangouts chat, just start typing in the white space at the bottom of the window.
  6. To use Hangouts video, click the  icon.
  7. To start a Group Hangout, click the  icon and type the names of people with whom you’d like to have a group video call.  You may include up to 15 people in a group hangout.
  8. [Optional] Download the Chrome extension to chat on your desktop.
  9. [Optional] Download the app for Android or iOS if you’d like to access Hangouts on your mobile device or tablet.

Visit Start a video call for more information.

Where can I get more information?
The Center for Excellence in Learning and Technology (CELT) and CTS will be holding a workshop on how to use Hangouts and cover use cases for it.  That will be available on Wednesday, March 11 from 12:40pm – 1:45pm in 123 Penfield Library.  No registration required.  More info…

For more Google documentation on Hangouts, visit the Google Apps Learning Center.

For any questions or help using Google Hangouts, please contact the Help Desk, 315.312.3456,, 26 Lanigan Hall.

LakerApps Drive Now With Unlimited Storage

Earlier this fall, Google announced plans for their “Drive for Education” program in which  “Google Apps for Education” users would have unlimited data storage in Google Drive.

Google has been slowly rolling this out to Google Apps for Education customers which includes SUNY Oswego’s LakerApps.  We are happy to say that the unlimited storage has now been applied. SUNY Oswego users may upload unlimited files, each up to 5TB in size, to LakerApps Drive.

When might you want to use Drive? If you have forgotten a thumb drive to store a file or even if you need a place to backup your files, Drive could help out.  If you don’t have Microsoft Office and need to create documents, Drive can also help out. It can natively create basic word processing, spreadsheet, presentation, forms and drawing files.

To get started, login to LakerApps at and then click the “Drive” app from the application grid in the upper right corner, near your email address.

Please call (315.312.3456) or email ( the Help Desk if you need assistance or have any questions.


Google Classroom is Now in Session

On August 12, 2014, Google released the “Classroom” app to their Google Apps for Education customers.  Google has positioned the application into the Core Apps of our LakerApps suite of products, giving the application the protection of the SUNY Google contract.

While Classroom is available for the campus to use, it will be an unsupported application. The support for online learning remains with the ANGEL and soon Blackboard Learn environments.  The campus is welcome to use Classroom knowing the support will be limited to what Google has available.

Faculty should be aware that there is no student integration available with Google Classroom.  Student enrollments are managed by email invitation or through a PIN.

To get started, log into LakerApps and follow the three easy steps below.

  1. Click the application grid next to your email address in the upper right of the window.


  1. Click on the “More” link at the bottom. You will see something similar to the following:


  1. Click on the “Classroom” icon.

Alternatively, you can login directly to Classroom using the link.

For more information on Classroom, please visit

Google Chrome Now the Default Web Browser in Labs and Classrooms

Previously, Internet Explorer (IE) was the default browser in labs and classrooms. However, with the increasing security vulnerabilities in IE, especially the one affecting IE versions 6-11 late last spring, we decided it would be a good time to re-evaluate the default browser.

To help us decide, we took a look at what browsers are accessing the SUNY Oswego website. From the network traffic originating from both on and off campus, Google Chrome is number one.   We also took a look at just the traffic originating from on-campus and that also was Chrome. Given that, coupled with the fact that SUNY Oswego is a Google Apps campus, we decided to promote Chrome.

As you can see from the image below, Chrome, IE and Firefox are still available for use from the quick launch bar on the bottom of the screen.  However, if you click on an HTML link within an application such as PowerPoint or Word, the default browser will be launched.