Category Archives: Helpdesk

CTS Help Desk Extended Hours

The Help Desk will be open extended hours through the weekend.  Our hours will be:

Friday, January 24th: 8am – 7pm
Saturday, January 25th: 12(noon) – 4pm
Sunday, January 26th: 12(noon) – 7pm

If you are experiencing any technical issues, please take advantage of the extended hours.  We look forward to assisting you!

Shared drive and web services issues resolved

At approximately 9pm last night, CTS began receiving outage reports concerning web services such as Banner/MyOswego, and faculty shared drives.

The problem was traced to a technical issue with equipment that hosts these services. Several other services residing on said equipment were also affected this morning, including: MailMan, digital signage, and TMA.

As of 10:00 am, access to all the above-mentioned services has been restored. If you are still having problems mounting shared network drives, please reboot your computer.

Also, a belated email from MailMan likely “escaped” as that service was brought back online. We apologize for the confusion and thank everyone for being patient while we resolved these issues.

Tell Us How We Did!

Starting December 27, the Campus Technology Services (CTS) Help Desk will be sending customer satisfaction surveys to faculty, staff and students who we recently worked with to resolve a computer-related issue.

Survey recipients are chosen at random when a client’s ticket is closed.  If you should receive one of these messages, they will be emailed from help@oswego.edu with subject “Campus Technology Services survey regarding Incident <number>.”

The survey consists of five questions which should take just a few minutes to complete.  The questions are targeted at your satisfaction with the service you received.

We are always interested in hearing all levels of feedback – the good, the bad and the ugly – in order to improve our services.  Thanks in advance for providing it to us!

 

Meet the Help Desk

As of Thursday, September 26, the Technology Support Center was renamed to the Help Desk.  Chief Technology Officer, Sean Moriarty, said the name change “reflects how the campus referenced the previous Technology Support Center and is a well-known industry term.”

Over the course of the last week, CTS has been working on updating our website, email and documentation to the new name.  Any emails you may receive from us will show up in your inbox  from the “Help Desk.”

Our contact information is still the same.  You can reach us by phone at 315.312.3456, email at help@oswego.edu, walk-in at 26 Lanigan Hall.  We are also on Facebook, www.facebook.com/sunyoswegocts and Twitter, www.twitter.com/sunyoswegocts.