Category Archives: Hardware

ATC Computer Maintenance During Winter Break

In order to better serve you, Campus Technology Services will be scheduling maintenance of the Advanced Technology Classrooms (ATCs) during Winter Break.  An ATC is considered to be any classroom equipped with a computer and projector.

CTS will start maintenance December 15th, 2014 through January 26th, 2015.  If you have saved data to any classroom computer, we ask that you back it up prior to this timeframe as it will be erased during the maintenance.

During the maintenance time, CTS will complete the following items:

  • Test devices such as computers, video cameras, speakers, microphones and volume, projectors, etc.
  • Update/upgrade various software.
  • Clean device hardware such as monitor, keyboard and mouse.

Again, please back up any data you might have saved to a classroom computer prior to December 15.

Your understanding and cooperation are appreciated!

If you have any questions related to this work, please contact the Help Desk by phone, 315.312.3456 or email, help@oswego.edu.

 

Wifi Expansions in Mahar, Rich and Lanigan

SUNY Oswego has committed to a three year expansion of the campus wifi with the first locations being completed by mid-September.

Year 1 of the three year plan includes wifi expansion to Mahar, Rich, Lanigan second floor, Lee/Shineman Quad, Sheldon Ballroom and Culkin.

By the start of the semester, all spaces in Rich Hall, including classrooms, all offices, conference rooms, lounges, public gathering spaces, will have complete wifi coverage.  In addition, the classrooms on the second floor of Lanigan will be covered.  By mid-September, all locations in Mahar will be covered.

The wifi expansion does not just include coverage in areas that did not have any.  It also includes capacity sizing to ensure users receive sufficient coverage in heavy use areas.  Sean Moriarty, SUNY Oswego’s CTO explains, “We have planned on improving the wireless capabilities on campus in two ways.  First, areas with no previous wireless will now have it.  Second, we have increased the capacity of the classrooms to accommodate all the students having devices to access multi-media on the Internet.  We have vastly improved the infrastructure to support more technology use in the classroom.”

For the fall and spring semester, CTS will be working on sizing and installing access points for the remaining Year 1 locations.

For more information on the full three year plan, please consult the CTS Wireless Project webpage.

 

Improvements to Shineman Public Printing

Last fall, the Shineman Center opened with one general access quick print station in room 188.  Once the station was fully operational, we quickly heard that one station was not enough.  We are happy to announce that CTS and Auxiliary Services have jointly identified space near the Fusion Cafe area of Shineman for two quick print stations.

The existing print station that was in room 188 has been moved near the stairwell behind the Fusion Cafe.  We have identified this print station with the name of “Beaker.”  The other print station is also in this same area.  Its name is “Bunsen.”

You can see the new locations in the floor plan below.  The “You are here” marker designates the previous room 188 location.

 

Each station has a computer and printer.  The “Beaker” station also includes a phone in case there are any issues that need to be called in to the Help Desk (x3456).

We’d like to also remind you that printing to many campus printers from your own device is available.  Print drivers can be downloaded from the “CTS Personal Printing” page.

Campus Network Outage, Saturday May 31, 6am-noon

Campus Technology Services has planned an upgrade of network equipment that connects our campus to the Internet on Saturday, May 31, 6am-noon.  During this timeframe:

  • all connections originating from on-campus to the Internet will be unavailable
  • all connections originating from the Internet to any campus network service will be unavailable
  • any service requiring a SUNY Oswego login will be unavailable.

This upgrade is needed in order to provision additional Internet bandwidth for SUNY Oswego. When the upgrade is completed, there will be 25% more Internet bandwidth than what we currently have.

In addition, this upgrade will position SUNY Oswego to increase Internet network services more rapidly in the future to support the growth needs of academic and residential clients.

February Letter from the CTO

Welcome back to the Spring semester. As we are only in early February, “Spring” semester seems to be a misnomer, but I am sure that warmer weather is not far away.

Winter break allowed CTS to accomplish quite a few items to prepare for the start of school. Here are a few highlights:

  • Park Hall was completed and opened for classes on January 27. Ten new Advanced Technology Classrooms and wireless access throughout the building were added, along with some technically advanced meeting and conference rooms.
  • Hewitt Union was updated with new technology in three classrooms and also had extensive wireless network access added. Faculty from C&I moved into the building in preparation for construction in Wilber tower. In total, 36 wireless access points were added to the classroom and office areas on the first and second floor.
  • Wireless upgrades were made to Johnson and Funnelle in known dead areas. Additionally, two wireless access points were added to Lake Effects Cafe in Penfield Library to handle the large amount of technology use in this area.
  • Winter breakout was a success with record attendance. Many of the participants participated virtually, with the campus’s Panopto lecture capture application, helping people who could not be on campus still reap the benefits of the presentations.

One other highlight was the announcement of the TIP grant awards at the December CTAB meeting. Four awards were made from ten applicants – the full story is available on the CTAB Tip Grant page. One of the awards was for all campus members – faculty, staff and students – to have access to Lynda.com. The grant application was the first ever to come from a faculty member from all four colleges and Penfield Library. Lynda.com will replace the campuses former app, Skillport. Lynda.com has tremendous potential for advancing the technical skills of everyone on campus. Over 500 people on campus had logged in to the system by early February. More information on Oswego State’s implimentation of Lynda.com is available at http://www.oswego.edu/lynda.

Lynda.com will be highlighted at the CTAB meeting on Thursday, February 13 in the Campus Center Room 114 at 8:00 am. Attendance is open to all campus members, so please feel free to join us.

Stay warm….

Sean Moriarty
Chief Technology Officer,  Campus Technology Services

Service Disruption – 2/9, 7-10am

Campus Technology Services will be applying system updates and performing routine maintenance to our campus servers on Sunday, February 9, 2014. This work will begin at 7:00 a.m. and is expected to be completed by 10:00 a.m.

The following services will be unavailable during this maintenance period:

  • The SUNY Oswego web site
  • Editing of personal web pages that are not hosted via LakerApps
  • FTP access to Rocky

Server Storage Problem

One of the CTS server storage arrays had an issue over the weekend.  We have the issue mostly resolved but if faculty or staff have issues connecting to shared network ‘Z’ drives (not Google Drive), please try rebooting your computer first.  If you continue to experience problems, please contact the Help Desk at 315.312.3456.

Shineman “Shines” with Technology

CTS spent much of the summer preparing for the opening of SUNY Oswego’s newest building, the Shineman Center for Science, Engineering and Innovation.  The $118 million, 233,000 square foot building is home to the College’s sciences departments including Chemistry, Biology, Physics, Earth Sciences, Computer Science, Engineering, and Mathematics.

As you walk around the building, you get a sense of the amount of technology available to assist with teaching, learning and innovation. From science labs, classrooms, computer labs, collaborative lounges, conference rooms and more, technology proliferates throughout the building. Chief Technology Officer Sean Moriarty, who started at SUNY Oswego in April, was excited to be involved in the provisioning and opening.  He remarked that Shineman “represents the culmination of a few years of dedicated work of many people on campus to give our students the best possible learning and educational environment. The students and faculty have access to state of the art technology in the classrooms, labs and offices, as well as the gathering and informal spaces.”

There are over 1000 pieces of equipment installed in the building to aid in the success of our faculty and students.  Below is a summary:

  • Wi-fi:  Approximately 320 access points were installed for faculty, staff and students to utilize the wifi network from just about any location in Shineman.  This is the first academic building to have complete wi-fi coverage.

  • Voice over IP (VoIP) phones:  About 250 VoIP phones were installed throughout the building.  VoIP sends phone calls over the digital network rather than through an analog phone switch.  Shineman completes a campus wide VoIP installation project.

  • Advanced technology classrooms:  22 classrooms are equipped with projection and a podium station that includes a computer, document camera, and various input sources for devices brought into the classroom (tablets, laptops, USB drives, etc.).  Most include DVD, blu-ray and CD players and some include dual screen display, smartboards or screen annotation capability.  All classrooms include lecture capture service for recording lectures, student presentations or guest presenters.  Shineman is the first building to have all classrooms equipped for lecture capture.  It is currently officially available in about 20 other locations.

  • Computer labs:  About 361 computers were installed to accommodate lab spaces. 28 laptop ready teaching labs with projection and sound capability are also available.  All computers are configured with our standard base set of applications.

  • Digital Signage:  Three displays are installed throughout the center and connect to the campus wide digital display system.  These systems communicate event and general information about the campus.  They are also part of a communication plan in the event of a campus emergency.

  • Environmental controls:  The environmentals for the building including heating, ventilation and air conditioning are able to be remotely monitored and controlled.

  • Network:  All wiring for the building connects to nine network closets that allow wired devices to connect to the campus network.  There are 69 network switches installed with backup power throughout these closets which connect approximately 2600 active (wired) data connections throughout the center.

Not only was CTS involved in the installation of new technology, we assisted in the physical moves of employees into the building.  Computers, printers, copiers, fax machines and phones of over 100 faculty and staff from Snygg and Hewitt were moved into their new offices in Shineman by CTS staff.

Behind so much technology is a lot of hard work.  CTS has dedicated, hard-working staff who put in extra hours to ensure a successful opening.  Moriarty points out that CTS staff as well as the other departments who had a hand in Shineman’s success  ”can be extremely proud of what has been created.”

Throughout the summer, CTS took pictures of our progress.  You can view them on our facebook page at www.facebook.com/sunyoswegocts.

iPhone Spring Cleaning

With the release of the new iPhone 5S just around the corner, you may be stowing away for the latest & greatest offering from Apple. However, those who are content with their current iPhone model may want to take steps to keep it fast and ready for the new iOS 7 (Apple’s latest Operating System for the phone). The folks over at LifeHacker put together a Spring cleaning list for those iPhone users dissatisfied with their sluggish system. One of the quickest ways to improve speed is often to simply reboot (“turn it off & on again”). This clears the system memory and often results in quicker speeds!

Looking to buy a new tablet or smartphone?

The popularity of tablets & smartphones is growing at a fast rate (while PC sales slump). However, for many users it is frustrating to choose not only “what” to purchase, but “when” to do so! Because competition is so fierce among top companies like Samsung and Apple, models seem to become obsolete literally as they touch store shelves.

While that may be a bit hyperbolic, it’s certainly a bummer when your recently purchased tablet is left in the dust by that flashy new i-Quadcore-5X…-thing. Luckily for the rest of us, the good folks at MacRumors keep an up-to-the-date Mac Buyer’s Guide to let you know when is the best time to buy.

Unfortunately for Android aficionados, there is no ultimate (up-to-date) guide, because a whole slew of companies create the slates. However, there are some sites that offer brand agnostic buyer’s guides.