Author Archives: CTS

CTS Help Desk Extended Hours

The Help Desk will be open extended hours through the weekend.  Our hours will be:

Friday, January 24th: 8am – 7pm
Saturday, January 25th: 12(noon) – 4pm
Sunday, January 26th: 12(noon) – 7pm

If you are experiencing any technical issues, please take advantage of the extended hours.  We look forward to assisting you!

Final Reminder: lynda.com replacing Skillport

CTS would like to give one last final reminder regarding lynda.com replacing the Skillport e-learning system.  The last day of the Skillport contract is 1/21.  CTS will be taking down the Skillport login pages, available from the CTS Training site, by 1/24.

You may access the lynda.com offerings from www.oswego.edu/lynda.

Previous articles:
lyndaCampus Replacing Skillport Online Training
lynda.com E-learning Software Now Available

Server Storage Problem

One of the CTS server storage arrays had an issue over the weekend.  We have the issue mostly resolved but if faculty or staff have issues connecting to shared network ‘Z’ drives (not Google Drive), please try rebooting your computer first.  If you continue to experience problems, please contact the Help Desk at 315.312.3456.

lynda.com E-learning Software Now Available

It is with great pleasure and enthusiasm that we introduce LyndaCampus to the SUNY Oswego community. The Lynda.com learning library is now available for faculty, staff, students and administration to use. With LyndaCampus, you have full access to thousands of videos and tutorial files anywhere, anytime 24/7, on a computer or via mobile device/tablets.

Access to Lynda.com was provided by a Technology Initiative Project (TIP) grant supported by the School of Communication, Media and the Arts, School of Education, College of Liberal Arts and Sciences, School of Business and Penfield Library (Kelly Roe, Tom Ingram, Jacob Dodd, Mark Springston and Emily Thompson). It is the first ever joint request from all four primary academic schools and the library.

lynda’s vast online library has thousands of video-based courses taught by industry professionals ranging from business skills and Adobe products to developer languages and tools, 3D animation, office productivity software and more.

Using your LakerNet ID, you can start using Lynda by logging in here:
www.oswego.edu/lynda

Please note that lynda.com replaces the previously contracted SKillport e-learning software. Skillport will be decommissioned on January 21st. Please plan accordingly.

Some members on campus have already been using lynda.com during a pilot project conducted on campus this past spring. On Tuesday, January 21, from 3-3:50 pm, a panel of faculty, staff and students will be discussing how they have been using lynda for their professional development, flipping the classroom and support of student projects.  For more information and registration, please see the CELT Winter BreakOut schedule.

You may also take a quick look at what lynda.com is from the lynda.com website.

If you have further questions, please contact the Help Desk at 315.312.3456 or
help@oswego.edu. You can also interact with us and view updates posted to
our Facebook and Twitter pages at http://facebook.com/sunyoswegocts and
http://twitter.com/sunyoswegocts.

Congratulations and farewell to a couple CTS staff members

eric_mel_010914
Eric Smith (left) and Melanie Washo (right)
Two CTS staff members will be taking the next steps in their careers.   Melanie Washo, one of our Desktop Support Technicians and Eric Smith, Help Desk Coordinator, have accepted new positions and are leaving SUNY Oswego.
Melanie has accepted a Systems Administrator position in Syracuse in the IT department for Onondaga County.  She will be administering systems for the 40+ county agencies and the 911 system.  Her last day was January 10th.
Eric has accepted an Assistant Director position at Xavier University in Cincinnati, Ohio.  He will be overseeing and providing leadership to the user support and classroom support services group. His last day will be January 17th.
While we are sad to see them go, both are taking the next steps in their career goals and will be great assets to their new employers. It has been a pleasure working with both of them and we wish them all the best!  Congratulations!!

Campus-wide Network/Voice Services Outage – Sunday 1/12 6am-10am

Campus Technology Services will be upgrading core network equipment in Culkin Hall this Sunday, January 12 from 6:00am to 10:00am. These upgrades will allow the necessary expansion and flexibility for future infrastructure planning.

The following campus services will be unavailable during this timeframe:

  • Internet and Internet 2 access (wired or wireless)
  • Voicemail system
Basic internal voice services will still function. During the outage timeframe, University Police can be reached at (315) 343-0904.
If you have further questions, please contact the Help Desk at 315.312.3456 or help@oswego.edu. You can also interact with us and view updates posted to our Facebook and Twitter pages at http://facebook.com/sunyoswegocts and http://twitter.com/sunyoswegocts.

 

FireFox Upgrade Scheduled for Winter Break

Recently, CTS finished preparing a new version of Firefox for campus use. We will be upgrading Firefox to version 26.  This upgrade will be pushed out remotely to all campus PC machines starting at 8:30AM on January 2nd, 2014. Note that when upgrading, all of your bookmarks (favorites) will be saved.

When you open your newly upgraded browser for the first time, you will see three prompts regarding Java. Below is an image of each prompt, and what you should do when you see it.

The First Prompt

java prompt 1

When you see this prompt, click where it says Tap here….

The Second Prompt

java prompt 2

You should now be given two options. Choose the 2nd: Allow and Remember.

 

The Final Prompt

java prompt 3

If you’re reading this, it means you’re at the last step before the Internet. Hooray! Make sure the box is checked next to Always trust, then press Run.

If you experience any issues with this upgrade, please call the Help Desk at 315.312.3456.

 

lyndaCampus Replacing Skillport Online Training

Effective January 2014 lyndaCampus will replace the existing Skillport online training system.

lyndaCampus is a product that will give all SUNY Oswego faculty, staff and students unlimited access to the lynda.com on-demand audio and video tutorials and exercise material for learning subjects including communication skills, multimedia production, business content, software essential training, programming, data analysis, marketing and additional topics. New courses are also added weekly.  It will be of value to all of our employees looking to further their professional development, to our faculty looking to provide supplemental or pre-requisite training material for their classes and to our students who might use it in class, their research or their own academic growth.

lyndaCampus has already been piloted on campus with some faculty and staff, who prefer lynda’s content and video formats over that of Skillport’s. Kelly Roe, Professor in the Art Department and Mark Springston, Associate Professor in the Department of Technology were leaders of the pilot project using it to help their students learn prerequisite information for their courses as well as using it to “flip the classroom” where students listen to content prior to class.

Roe remarked about the availability of learning “anywhere, anytime — 24/7, on a computer or mobile device/tablet.”  She is also impressed with the quantity and quality of the videos saying, ‘lynda’s vast online library has thousands of video-based courses taught by industry professionals ranging from business skills and Adobe products to developer languages and tools, 3D animation, office productivity software and more.”

Springston remarked on lynda’s impact on flipping the classroom: “In the last decade, there has been a movement towards greater access to online, self-paced learning systems, as well as requiring students to receive their first exposure to a topic prior to classroom introduction, which allows educators to utilize instructional time for concept formation, misconception identification, collaborative work, and skill development in the target discipline.”

On Tuesday, January 21, from 3-3:50pm, Springston and a panel of additional faculty, staff and students will be discussing how they have been using lynda for their professional development, flipping the classroom and support of student projects.  For more information and registration, please see the CELT Winter BreakOut schedule.  In the meantime, you can hear local reactions on the use of lynda so far from some student feedback videos and faculty feedback videos.

CTS is working with lynda.com to provision our site.  When we have information on its availability to the campus, we will post an announcement here as well as through OswegoDaily.

The Skillport contract will end on January 21st.  If you have any questions about finding Skillport-related courses in lyndaCampus, please contact the Help Desk.

For reference, here are some links to lyndaCampus and our existing Skillport site:

lyndaCampus: http://lynda.com

Skillport: http://www.oswego.edu/cts/training/skillport.html

Tell Us How We Did!

Starting December 27, the Campus Technology Services (CTS) Help Desk will be sending customer satisfaction surveys to faculty, staff and students who we recently worked with to resolve a computer-related issue.

Survey recipients are chosen at random when a client’s ticket is closed.  If you should receive one of these messages, they will be emailed from help@oswego.edu with subject “Campus Technology Services survey regarding Incident <number>.”

The survey consists of five questions which should take just a few minutes to complete.  The questions are targeted at your satisfaction with the service you received.

We are always interested in hearing all levels of feedback – the good, the bad and the ugly – in order to improve our services.  Thanks in advance for providing it to us!