Author Archives: CTS

CTS Recommendations for Electronics Use During Scheduled Power Testing – 11/26

An announcement from the Facilities Department alerted the campus of electrical testing for buildings north of route 104 occurring on Nov. 26 from 8 a.m. to 3 p.m. A reposting of that announcement is at the end of this article.

The announcement mentioned some electrical “blips” that may occur during the testing timeframe. CTS would like to make the following recommendations for electronic use during this testing period to help minimize equipment failure and minimize loss of productivity.

  • If you will not be on campus on Nov. 26, please turn off and unplug all of your electronic equipment prior to your departure from campus. This includes any computers, monitors, printers, scanners, etc.

  • If you will be on campus on Nov. 26, please turn off and unplug any equipment that will not be used during the testing period.

  • If you have a fully charged laptop that can be disconnected from power during the testing period, please use it.

  • If you are using a desktop computer, please save your work frequently.

Please note that campus network equipment and servers are configured with battery back-up power. Therefore we do not expect any disruptions connecting to the campus wired and wireless networks, nor to any technology services including the use of phones.

If you have any questions related to electronic usage during the testing period, please call the Help Desk at 315.312.3456.

Original Posting from Facilities:

ELECTRICAL TESTING

The campus has to complete testing of the high voltage switch gear installed as part of the Shineman construction project:

This will affect the electrical systems on campus to BUILDINGS NORTH OF ROUTE 104:

Cayuga, Funnelle, Hart, Johnson, Lonis, Mackin, Moreland, Oneida, Onondaga, Riggs, Scales, Seneca, Waterbury, The Village, Cooper Dining, Lakeside Dining, Littlepage Dining, Pathfinder Dining, Building #20, Culkin, Hewitt Union, Lanigan, Lee, Mahar, Marano Center, Park, Parking Office, Penfield, Rich, Shady Shore, Shineman, Tyler, Walker, and Wilber.

Sheldon, Parking Office and King Halls will not be effected

During this testing you may notice “blips” in the power or lights flickering up to a possible 5 to 10 min outage, between8:00 am and 3:00 pm on Wednesday, November 26, 2014.

HVAC equipment could be powered down at times to protect sensitive equipment and shed electrical usage.

In order to prevent damage to computer and sensitive equipment, we are requesting you power down and unplug specific equipment in your area prior to the anticipated start date and time of the outage.

Google Classroom is Now in Session

On August 12, 2014, Google released the “Classroom” app to their Google Apps for Education customers.  Google has positioned the application into the Core Apps of our LakerApps suite of products, giving the application the protection of the SUNY Google contract.

While Classroom is available for the campus to use, it will be an unsupported application. The support for online learning remains with the ANGEL and soon Blackboard Learn environments.  The campus is welcome to use Classroom knowing the support will be limited to what Google has available.

Faculty should be aware that there is no student integration available with Google Classroom.  Student enrollments are managed by email invitation or through a PIN.

To get started, log into LakerApps and follow the three easy steps below.

  1. Click the application grid next to your email address in the upper right of the window.

 

  1. Click on the “More” link at the bottom. You will see something similar to the following:

 

  1. Click on the “Classroom” icon.

Alternatively, you can login directly to Classroom using the www.google.com/classroom link.

For more information on Classroom, please visit www.google.com/edu/classroom.

Campus Prepares for ANGEL to Blackboard Learn migration

SUNY Oswego will be migrating from the ANGEL Learning Management System (LMS) to Blackboard Learn.  Both systems can be used to teach fully online courses and to enhance hybrid and face-to-face classes.  The campus will be completely migrated to Blackboard Learn by the Fall 2015 semester.

SUNY Oswego has been using ANGEL since 2007 and is currently being used with over 1200 sections of courses.  In 2009, the company was purchased by Blackboard.  While Blackboard states it will support ANGEL “indefinitely,” the continued development of ANGEL features and functionality has ceased.  In addition, SUNY as a whole is committed to moving the majority of campuses to Blackboard Learn to help create a more seamless transition for students transferring from one SUNY institution to another.  Oswego is one of 27 SUNY campuses working with OpenSUNY (formerly the SUNY Learning Network) to make the transition.

The ANGEL Support Team has started the work required to migrate from ANGEL to Blackboard Learn.  To help ensure a smooth transition, we will be working with two preliminary groups of faculty and students who will use Learn for their Spring 2015 and Summer 2015 courses.  All courses will be available to teach in Learn by the Fall 2015 semester.  At that time, ANGEL will be decommissioned.

The timeline for migration is as follows:

  • Fall 2014 semester: The Blackboard Learn migration team, in partnership with OpenSUNY, will be working on configuring the Blackboard Learn environment.  Faculty interested in using Blackboard Learn for the Spring 2015 semester will be identified and trained.  Students will also have training materials to become familiar with Blackboard Learn.

  • Spring 2015 semester:  First cohort of faculty and students will use Blackboard Learn.  Refinements to the Blackboard Learn environment will be made based on feedback.

  • Summer 2015: Second cohort of faculty and students will use Blackboard Learn.  Refinements to the Blackboard Learn environment will be made based on feedback.

  • Fall 2015: Migration completed.  All courses will be available to teach in Learn.  ANGEL will be decommissioned.

The Blackboard migration team, composed of Extended Learning, CTS, Penfield Library, CELT and OpenSUNY, is looking for participants for the Spring 2015 cohort. If interested, please fill out the participation form. Any questions can be directed to angelhelp-list@ls.oswego.edu.

Wifi Improvements to Residential Network

This fall semester introduces a few network changes for the students living in the residence halls.

New Wifi System

A new wifi system has been installed that should make connecting to the residential network easier.  Instead of having to download the previous Cisco NAC agent, users will be able to use their web browser to connect.   You’ll now see two residential wireless network connections.  The first time you use the new system, you’ll need to connect to “Oswego-Guest-RES” to register your device.  It will look like the following:

Next, you will be presented with a device registration window similar to the following:

When you have finished the registration, you’ll then be connected to the “Oswego-Secure-RES” network and you’ll have Internet access.

The above is a one-time registration for each device you’d like to connect to the network.  Complete instructions for many different operating systems is available in our “How to: Connect to the wireless network in the Residence Halls” knowledgebase article.

Connect Two Simultaneous Devices

Students will now be able to use two network devices simultaneously.  Previously, only one at a time was allowed on the network.  However, with the upgrades made in the spring to the equipment connecting the campus to the Internet, we are able to allow more devices. There are additional resources to be able to handle the extra bandwidth multiple devices need.

Third Device Registration Fee

Lastly, if you would like to connect a third device to the network, there will be a $25 connection fee.  This is down from last year, where a second device registration was a $49 fee.  You would only need to register a third device if you’d like to use three devices on the network simultaneously.

 

Help Desk Self Service – Submit and Check Tickets Online

CTS is happy to announce an online system that will allow you to interact with the Help Desk from your web browser.   The system is called “Self Service” and is available from a link with the same name on the www.oswego.edu/help website.

Log into Self Service with your Laker NetID and you’ll see a page that looks like the following:

The system is divided into three sections.

The “Get Help” section allows you to submit a new ticket if something isn’t working or if you just need to ask a technical question.  You can also check the status of your tickets from this area.

The “Service Catalog” is where you can browse the CTS catalog of requests.  It is broken into student and employee requests.  These requests range from installing a piece of software in a computer lab, requesting a technical training or registering a third device on the residential network.  The shopping cart allows you to “order” items now or at a later time.

The “Knowledge” section allows you to search for answers to your SUNY Oswego technical questions.  The articles have been written by CTS staff to assist in answering commonly asked technical questions related to the services used on campus.  Be sure to check the “Twitter Updates” for the latest news from CTS and to follow us.

We’d like to thank members of the campus, including faculty, staff and students, that volunteered their time to test out the system before releasing it to the campus.  They provided us with extremely valuable feedback to make the service even better before reaching you.

Please feel free to explore Self Service at www.oswego.edu/help and let us know what you think.

Wifi Expansions in Mahar, Rich and Lanigan

SUNY Oswego has committed to a three year expansion of the campus wifi with the first locations being completed by mid-September.

Year 1 of the three year plan includes wifi expansion to Mahar, Rich, Lanigan second floor, Lee/Shineman Quad, Sheldon Ballroom and Culkin.

By the start of the semester, all spaces in Rich Hall, including classrooms, all offices, conference rooms, lounges, public gathering spaces, will have complete wifi coverage.  In addition, the classrooms on the second floor of Lanigan will be covered.  By mid-September, all locations in Mahar will be covered.

The wifi expansion does not just include coverage in areas that did not have any.  It also includes capacity sizing to ensure users receive sufficient coverage in heavy use areas.  Sean Moriarty, SUNY Oswego’s CTO explains, “We have planned on improving the wireless capabilities on campus in two ways.  First, areas with no previous wireless will now have it.  Second, we have increased the capacity of the classrooms to accommodate all the students having devices to access multi-media on the Internet.  We have vastly improved the infrastructure to support more technology use in the classroom.”

For the fall and spring semester, CTS will be working on sizing and installing access points for the remaining Year 1 locations.

For more information on the full three year plan, please consult the CTS Wireless Project webpage.

 

Personal Wireless Network Devices in Residence Halls

Students living in the residence halls should be careful not to add any personal wireless devices that could affect the operation of the campus wifi system.

Items such as personal wifi routers actually violate the Computer and Network Acceptable Use Policy agreed to at the time of Laker NetID/email activation as it extends the campus network.  Printers that have wireless capability can also pose network connectivity issues for others in the building.

If you are in doubt whether a device can affect the campus wifi system, please contact the Help Desk at 315.312.3456 or help@oswego.edu.

Changes to Printing in Marano Campus Center 206

CTS has made some changes to the printing in Marano Campus Center 206.  Anyone using that room for the Fall 2014 semester should be aware.
The computers in Marano 206 are now set up to print to the printers in room 207, across the hall.  This is based on low utilization of the previous 206 printer and the need to distribute printing across campus in a different way to maximize resources.
While using the computers in 206, faculty, staff and students will be able to pick the default room 207 black and white printer or the room 207 color printer.  Printouts can be retrieved in 207.
Room 207 is a general access lab staffed by a student Computer Lab Assistant (CLA) during normal use times.  Exact hours are available from http://www.oswego.edu/cts/labs/computer_lab_hours.html.

 

Improvements to Shineman Public Printing

Last fall, the Shineman Center opened with one general access quick print station in room 188.  Once the station was fully operational, we quickly heard that one station was not enough.  We are happy to announce that CTS and Auxiliary Services have jointly identified space near the Fusion Cafe area of Shineman for two quick print stations.

The existing print station that was in room 188 has been moved near the stairwell behind the Fusion Cafe.  We have identified this print station with the name of “Beaker.”  The other print station is also in this same area.  Its name is “Bunsen.”

You can see the new locations in the floor plan below.  The “You are here” marker designates the previous room 188 location.

 

Each station has a computer and printer.  The “Beaker” station also includes a phone in case there are any issues that need to be called in to the Help Desk (x3456).

We’d like to also remind you that printing to many campus printers from your own device is available.  Print drivers can be downloaded from the “CTS Personal Printing” page.

https://www.flickr.com/photos/eworm/

After Hours Shineman Entry Requires ID

The Shineman Center is open Monday through Friday from 6:15am-10:30pm.  Weekends are variable dependent upon weekend events.  After hours entry will now require your College ID.

Selected students are given College ID card access based on their program of study, course enrollment, and/or specifically by ID.  Access is updated when course enrollment or program of study changes.  Any student who does not have after hours entry access and believes they should are encouraged to contact the department offering the course or activity.

The only door with card access is on the northwest side of the building (facing the Marano Campus Center).