Author Archives: CTS

ATC Computer Maintenance During Winter Break

In order to better serve you, Campus Technology Services will be scheduling maintenance of the Advanced Technology Classrooms (ATCs) during Winter Break.  An ATC is considered to be any classroom equipped with a computer and projector.

CTS will start maintenance December 15th, 2014 through January 26th, 2015.  If you have saved data to any classroom computer, we ask that you back it up prior to this timeframe as it will be erased during the maintenance.

During the maintenance time, CTS will complete the following items:

  • Test devices such as computers, video cameras, speakers, microphones and volume, projectors, etc.
  • Update/upgrade various software.
  • Clean device hardware such as monitor, keyboard and mouse.

Again, please back up any data you might have saved to a classroom computer prior to December 15.

Your understanding and cooperation are appreciated!

If you have any questions related to this work, please contact the Help Desk by phone, 315.312.3456 or email, help@oswego.edu.

 

LakerApps Drive Now With Unlimited Storage

Earlier this fall, Google announced plans for their “Drive for Education” program in which  ”Google Apps for Education” users would have unlimited data storage in Google Drive.

Google has been slowly rolling this out to Google Apps for Education customers which includes SUNY Oswego’s LakerApps.  We are happy to say that the unlimited storage has now been applied. SUNY Oswego users may upload unlimited files, each up to 5TB in size, to LakerApps Drive.

When might you want to use Drive? If you have forgotten a thumb drive to store a file or even if you need a place to backup your files, Drive could help out.  If you don’t have Microsoft Office and need to create documents, Drive can also help out. It can natively create basic word processing, spreadsheet, presentation, forms and drawing files.

To get started, login to LakerApps at www.oswego.edu/mail and then click the “Drive” app from the application grid in the upper right corner, near your email address.

Please call (315.312.3456) or email (help@oswego.edu) the Help Desk if you need assistance or have any questions.

 

Penfield Computer Lab Now Open 24 Hours

The Penfield Computer lab in 100A Penfield will now be open 24 hours starting tonight, 12/1 through 4:30pm, 12/12.

Penfield Library and CTS have worked on opening the lab 24 hours during the last two weeks of the semester to allow additional workspace for students needing to complete classwork.  This will be in addition to the adjacent 24 Hour Room.  The Penfield Lab area will be designated as quiet work space, while the 24 Hour Room will be designated for group work.

Entry
During the period from 12am – 8am, students may enter Penfield Lab from the same outside doors they would use to enter the actual 24 hour room on the west side of the building.  Penfield Lab will be accessible from the doors in the hallway leading into the 24 Hour Room.

There will be no entry to the actual Library lobby and upper levels from Penfield Lab.

Printing
There is now a printer in the Penfield Lab that will be available to use from 11:30pm – 8am through December 12th while Penfield Lab stays open 24 hours.   Select “Penfield Lab 24Hr Queue” from the list of available printers.

Please use the Lobby printers during the day, from 7:45am-11:45pm.  Select “Penfield Lobby Printers” from the list of available printers.

You may also use the 24 Hour Room, “Penfield24HourQueue” printer as needed.

All printers are configured to work with your allocated print quota.

We hope this change in hours will be beneficial. This is a pilot project, and your suggestions will help us make improvements for the future.  If you have any feedback, good or bad, please email help@oswego.edu and let us know!

 

CTS Recommendations for Electronics Use During Scheduled Power Testing – 11/26

An announcement from the Facilities Department alerted the campus of electrical testing for buildings north of route 104 occurring on Nov. 26 from 8 a.m. to 3 p.m. A reposting of that announcement is at the end of this article.

The announcement mentioned some electrical “blips” that may occur during the testing timeframe. CTS would like to make the following recommendations for electronic use during this testing period to help minimize equipment failure and minimize loss of productivity.

  • If you will not be on campus on Nov. 26, please turn off and unplug all of your electronic equipment prior to your departure from campus. This includes any computers, monitors, printers, scanners, etc.

  • If you will be on campus on Nov. 26, please turn off and unplug any equipment that will not be used during the testing period.

  • If you have a fully charged laptop that can be disconnected from power during the testing period, please use it.

  • If you are using a desktop computer, please save your work frequently.

Please note that campus network equipment and servers are configured with battery back-up power. Therefore we do not expect any disruptions connecting to the campus wired and wireless networks, nor to any technology services including the use of phones.

If you have any questions related to electronic usage during the testing period, please call the Help Desk at 315.312.3456.

Original Posting from Facilities:

ELECTRICAL TESTING

The campus has to complete testing of the high voltage switch gear installed as part of the Shineman construction project:

This will affect the electrical systems on campus to BUILDINGS NORTH OF ROUTE 104:

Cayuga, Funnelle, Hart, Johnson, Lonis, Mackin, Moreland, Oneida, Onondaga, Riggs, Scales, Seneca, Waterbury, The Village, Cooper Dining, Lakeside Dining, Littlepage Dining, Pathfinder Dining, Building #20, Culkin, Hewitt Union, Lanigan, Lee, Mahar, Marano Center, Park, Parking Office, Penfield, Rich, Shady Shore, Shineman, Tyler, Walker, and Wilber.

Sheldon, Parking Office and King Halls will not be effected

During this testing you may notice “blips” in the power or lights flickering up to a possible 5 to 10 min outage, between8:00 am and 3:00 pm on Wednesday, November 26, 2014.

HVAC equipment could be powered down at times to protect sensitive equipment and shed electrical usage.

In order to prevent damage to computer and sensitive equipment, we are requesting you power down and unplug specific equipment in your area prior to the anticipated start date and time of the outage.

Google Classroom is Now in Session

On August 12, 2014, Google released the “Classroom” app to their Google Apps for Education customers.  Google has positioned the application into the Core Apps of our LakerApps suite of products, giving the application the protection of the SUNY Google contract.

While Classroom is available for the campus to use, it will be an unsupported application. The support for online learning remains with the ANGEL and soon Blackboard Learn environments.  The campus is welcome to use Classroom knowing the support will be limited to what Google has available.

Faculty should be aware that there is no student integration available with Google Classroom.  Student enrollments are managed by email invitation or through a PIN.

To get started, log into LakerApps and follow the three easy steps below.

  1. Click the application grid next to your email address in the upper right of the window.

 

  1. Click on the “More” link at the bottom. You will see something similar to the following:

 

  1. Click on the “Classroom” icon.

Alternatively, you can login directly to Classroom using the www.google.com/classroom link.

For more information on Classroom, please visit www.google.com/edu/classroom.

Campus Prepares for ANGEL to Blackboard Learn migration

SUNY Oswego will be migrating from the ANGEL Learning Management System (LMS) to Blackboard Learn.  Both systems can be used to teach fully online courses and to enhance hybrid and face-to-face classes.  The campus will be completely migrated to Blackboard Learn by the Fall 2015 semester.

SUNY Oswego has been using ANGEL since 2007 and is currently being used with over 1200 sections of courses.  In 2009, the company was purchased by Blackboard.  While Blackboard states it will support ANGEL “indefinitely,” the continued development of ANGEL features and functionality has ceased.  In addition, SUNY as a whole is committed to moving the majority of campuses to Blackboard Learn to help create a more seamless transition for students transferring from one SUNY institution to another.  Oswego is one of 27 SUNY campuses working with OpenSUNY (formerly the SUNY Learning Network) to make the transition.

The ANGEL Support Team has started the work required to migrate from ANGEL to Blackboard Learn.  To help ensure a smooth transition, we will be working with two preliminary groups of faculty and students who will use Learn for their Spring 2015 and Summer 2015 courses.  All courses will be available to teach in Learn by the Fall 2015 semester.  At that time, ANGEL will be decommissioned.

The timeline for migration is as follows:

  • Fall 2014 semester: The Blackboard Learn migration team, in partnership with OpenSUNY, will be working on configuring the Blackboard Learn environment.  Faculty interested in using Blackboard Learn for the Spring 2015 semester will be identified and trained.  Students will also have training materials to become familiar with Blackboard Learn.

  • Spring 2015 semester:  First cohort of faculty and students will use Blackboard Learn.  Refinements to the Blackboard Learn environment will be made based on feedback.

  • Summer 2015: Second cohort of faculty and students will use Blackboard Learn.  Refinements to the Blackboard Learn environment will be made based on feedback.

  • Fall 2015: Migration completed.  All courses will be available to teach in Learn.  ANGEL will be decommissioned.

The Blackboard migration team, composed of Extended Learning, CTS, Penfield Library, CELT and OpenSUNY, is looking for participants for the Spring 2015 cohort. If interested, please fill out the participation form. Any questions can be directed to angelhelp-list@ls.oswego.edu.

Wifi Improvements to Residential Network

This fall semester introduces a few network changes for the students living in the residence halls.

New Wifi System

A new wifi system has been installed that should make connecting to the residential network easier.  Instead of having to download the previous Cisco NAC agent, users will be able to use their web browser to connect.   You’ll now see two residential wireless network connections.  The first time you use the new system, you’ll need to connect to “Oswego-Guest-RES” to register your device.  It will look like the following:

Next, you will be presented with a device registration window similar to the following:

When you have finished the registration, you’ll then be connected to the “Oswego-Secure-RES” network and you’ll have Internet access.

The above is a one-time registration for each device you’d like to connect to the network.  Complete instructions for many different operating systems is available in our “How to: Connect to the wireless network in the Residence Halls” knowledgebase article.

Connect Two Simultaneous Devices

Students will now be able to use two network devices simultaneously.  Previously, only one at a time was allowed on the network.  However, with the upgrades made in the spring to the equipment connecting the campus to the Internet, we are able to allow more devices. There are additional resources to be able to handle the extra bandwidth multiple devices need.

Third Device Registration Fee

Lastly, if you would like to connect a third device to the network, there will be a $25 connection fee.  This is down from last year, where a second device registration was a $49 fee.  You would only need to register a third device if you’d like to use three devices on the network simultaneously.

 

Help Desk Self Service – Submit and Check Tickets Online

CTS is happy to announce an online system that will allow you to interact with the Help Desk from your web browser.   The system is called “Self Service” and is available from a link with the same name on the www.oswego.edu/help website.

Log into Self Service with your Laker NetID and you’ll see a page that looks like the following:

The system is divided into three sections.

The “Get Help” section allows you to submit a new ticket if something isn’t working or if you just need to ask a technical question.  You can also check the status of your tickets from this area.

The “Service Catalog” is where you can browse the CTS catalog of requests.  It is broken into student and employee requests.  These requests range from installing a piece of software in a computer lab, requesting a technical training or registering a third device on the residential network.  The shopping cart allows you to “order” items now or at a later time.

The “Knowledge” section allows you to search for answers to your SUNY Oswego technical questions.  The articles have been written by CTS staff to assist in answering commonly asked technical questions related to the services used on campus.  Be sure to check the “Twitter Updates” for the latest news from CTS and to follow us.

We’d like to thank members of the campus, including faculty, staff and students, that volunteered their time to test out the system before releasing it to the campus.  They provided us with extremely valuable feedback to make the service even better before reaching you.

Please feel free to explore Self Service at www.oswego.edu/help and let us know what you think.

Wifi Expansions in Mahar, Rich and Lanigan

SUNY Oswego has committed to a three year expansion of the campus wifi with the first locations being completed by mid-September.

Year 1 of the three year plan includes wifi expansion to Mahar, Rich, Lanigan second floor, Lee/Shineman Quad, Sheldon Ballroom and Culkin.

By the start of the semester, all spaces in Rich Hall, including classrooms, all offices, conference rooms, lounges, public gathering spaces, will have complete wifi coverage.  In addition, the classrooms on the second floor of Lanigan will be covered.  By mid-September, all locations in Mahar will be covered.

The wifi expansion does not just include coverage in areas that did not have any.  It also includes capacity sizing to ensure users receive sufficient coverage in heavy use areas.  Sean Moriarty, SUNY Oswego’s CTO explains, “We have planned on improving the wireless capabilities on campus in two ways.  First, areas with no previous wireless will now have it.  Second, we have increased the capacity of the classrooms to accommodate all the students having devices to access multi-media on the Internet.  We have vastly improved the infrastructure to support more technology use in the classroom.”

For the fall and spring semester, CTS will be working on sizing and installing access points for the remaining Year 1 locations.

For more information on the full three year plan, please consult the CTS Wireless Project webpage.

 

Personal Wireless Network Devices in Residence Halls

Students living in the residence halls should be careful not to add any personal wireless devices that could affect the operation of the campus wifi system.

Items such as personal wifi routers actually violate the Computer and Network Acceptable Use Policy agreed to at the time of Laker NetID/email activation as it extends the campus network.  Printers that have wireless capability can also pose network connectivity issues for others in the building.

If you are in doubt whether a device can affect the campus wifi system, please contact the Help Desk at 315.312.3456 or help@oswego.edu.