Author Archives: CTS

ANGEL has been decommissioned

Please be aware that ANGEL has now been decommissioned. All attempts to access the ANGEL website at www.oswego.edu/angel are now automatically being redirected to Blackboard Learn at www.oswego.edu/bb.

Thank you to all our faculty and students that helped us make this transition as smooth as possible.  We appreciate everyone’s patience and feedback making the transition.  As always, please don’t hesitate to contact us if you have any questions. You can reach us at bbhelp-list@ls.oswego.edu.

ANGEL’s Last Day – 8/31

This is a final reminder that today is the last day ANGEL will be available for logins.  Effective tomorrow, September 1, all attempts to access the ANGEL website at www.oswego.edu/angel will automatically be redirected to the Blackboard Learn site at www.oswego.edu/bb.

If you have ANGEL content you have not migrated to Blackboard Learn for this semester, but would like to use in future semesters, you will need to create an ANGEL Export file. This file will not include student work and must be imported into Blackboard Learn to be viewable. Please see Creating ANGEL Course Archive File for instructions on creating export files.

We’d like to make the transition as smooth as possible for you.  Please don’t hesitate to contact us if you have any questions. You can reach us at bbhelp-list@ls.oswego.edu.

Upgrading to Windows 10 or Mac OS X 10.11

On July 29, 2015, Microsoft released Windows 10.  In the fall, Apple will be releasing a new version of their operating system, OS X 10.11 called El Capitan.

Major releases of new operating systems always requires some investigation to make sure they are compatible with the campus network (both wired and wifi connections) as well as campus applications and services.  CTS plans on doing this research over the course of the fall semester.  Until then, we recommend not upgrading.
If you have any questions, please contact the Help Desk by phone at 315.312.3456, by email at help@oswego.edu or online at www.oswego.edu/help.

Help Desk Extended Hours Start 8/20

The CTS Help Desk will have extended hours starting Thursday, 8/20.  Hours will be the following:

Thursday, 8/20: 8 am – 7 pm
Friday, 8/21: 8 am – 7 pm
Saturday, 8/22: 12 pm – 4 pm
Sunday, 8/23: 12pm – 7 pm

After Sunday, our normal help desk hours will be:
Monday-Thursday: 8am-7pm
Friday: 8am-4:30pm
Saturday, Sunday: Closed

Please note the semester hours may change during holidays.

The Help Desk can be reached by phone at 315.312.3456, email at help@oswego.edu, or onsite in 26 Lanigan Hall.

After-hours resources
You can now submit a ticket 24 hours a day, 7 days a week via Self Service. Check on the status of your tickets, message the representative working on your ticket, and more!

If you call after normal business hours, please leave a detailed voicemail message; we will return your call as soon as possible. If there are campus-wide outages, we will post updates to our recorded status line. Major alerts for the campus are also available online and via our Facebook group.

 

Get Office 365 for FREE!

As part of our enrollment in the Microsoft Campus Agreement, all SUNY Oswego registered students, faculty and staff are eligible to get Office 365 for FREE.  

What is Office 365?
Office 365 is Microsoft’s cloud version of Office Professional Plus.  Essentially, you login to a website to use certain applications, such as Word and Excel, directly through a web browser.  You can also download and install the applications locally to your machine.

 

What’s included?

  • Use of Word Online, Excel Online, PowerPoint Online and OneNote Online which allows you to use any of these applications through a web browser.

    office 365 online

  • Installation of Office ProPlus on up to 5 personal, compatible PCs and Macs, plus 5 tablets.
    • Current version for PCs is Office 2013, current version for Macs is Office 2016
    • Suite includes Word, Excel, PowerPoint, Access, Publisher, OneNote, Lync, and Outlook.

      office 365 install

  • 1TB of online storage through Microsoft OneDrive for each user. Create new files from OneDrive using the Word, Excel, or PowerPoint Online programs. Files can be shared with other users that have accounts in 365.
    office 365 onedrive

 

How do I Get Started?

  1. Check the System Requirements to ensure your system can install the software.
  2. Go to the Office 365 Education site to register for a Microsoft Account.
    1. On the above page, submit your SUNY Oswego email address.
    2. Check for an email from “Microsoft Office 365 Team” and click the link in it.
    3. Submit the form to finish creating your Microsoft Account and you will automatically be logged in.
  3. For future sessions, go to https://login.microsoftonline.com.

 

What happens when I graduate or separate from SUNY Oswego?

Once you have left the College, your Microsoft Office ProPlus subscription will end. You may enroll in other available consumer or commercial offers.

Questions? Contact the Help Desk!

Phone (315) 312-3456
Email help@oswego.edu
Online www.oswego.edu/help

 

Are You Ready For Blackboard Learn?

Fall classes will be starting in a couple of weeks and with it the complete transition from ANGEL to Blackboard Learn.

As a reminder, the last day ANGEL access will be available is Monday, August 31, 2015.  After that, any attempts to access it will be redirected to Blackboard Learn.

If you need assistance preparing to use Blackboard Learn with your classes, you should register for one of our workshops or use the online documentation from our Blackboard Learn website at www.oswego.edu/bb.  There are a number of workshops being offered this month and span the following topics.

  • Introduction to Bb Learn and Content Creation:  learn how to create a course syllabus, various types of information/files, links to content and internet-based resources. Registration required.
  • Bb Learn Communications and Interaction Tools: learn how to use announcements, course messages, email, discussions, notifications, and other communication tools.  Registration required.
  • Bb Learn Assessment Tool: learn how to create a tests (quizzes), surveys, and test pools.  Registration required.
  • Bb Learn Grade Center: learn how to set up the grade center to easily manage student grades. Registration required.
  • Bb Learn Office Hours: Drop by and visit one of our instructional designers/technologists who will work individually with you to prepare your course(s) for the Fall 2015 semester.  Registration is NOT required.

We’d like to make the transition as smooth as possible for you.  Please don’t hesitate to contact us if you have any questions. Email us at bbhelp-list@ls.oswego.edu.

-The Blackboard Learn Migration Team (CTS, Extended Learning, Penfield Library)

Blackboard Learn Migration Upcoming Trainings

To assist in the migration from ANGEL to Blackboard Learn,  the Blackboard Learn Migration team will be offering numerous Blackboard Learn workshops throughout the summer.  In addition to the workshops, office hours are available for individual assistance.  Below are short descriptions of the summer offerings.

  • Introduction to Bb Learn and Content Creation:  learn how to create a course syllabus, various types of information/files, links to content and internet-based resources. Registration required.
  • Bb Learn Communications and Interaction Tools: learn how to use announcements, course messages, email, discussions, notifications, and other communication tools.  Registration required.
  • Bb Learn Grade Center: learn how the grade center works while receiving one-on-one consulting to assist in setting up your gradebook. Registration required.
  • Bb Learn Office Hours: Drop by and visit one of our instructional designers/technologists who will work individually with you to prepare your course(s) for either Summer or Fall 2015 semester.  Registration is NOT required.

ANGEL End of Life

It is important to remember that Blackboard Learn will be the only campus supported learning management system (LMS) as of the Fall 2015 semester. The last day ANGEL access will be available is Monday, August 31, 2015. After that, any attempts to access it will be redirected to Blackboard Learn.

Please let us know if you have any questions by emailing bbhelp-list@ls.oswego.edu.

-The Blackboard Learn Migration Team (CTS, Extended Learning, Penfield Library)

 

FINAL Reminder – Blackboard Automatic Migration Deadline – June 7

 

This is a final reminder from a previous communication that the automatic migration of Fall 2015 ANGEL course shells to Blackboard is June 7.  If you would like to take advantage of this option, please follow the steps outlined on the Migration FAQ page, question 2. You must complete the steps by June 7 to ensure course shells are migrated on June 8.  NOTE: This is a one-time only process!

After June 7, the following migration options are available:

1) Self-Migration – Available anytime

Instructions on how to migrate content yourself are on the campus Blackboard Learn website on the Migration Resources page, under “Open SUNY ANGEL to Blackboard Learn Migration Guide.”

2) No Migration – Manually Add Content to Bb Learn – Available anytime

Fall 2015 course shells are now available in Blackboard Learn. You can upload or add content to them at any time. Get started by pointing a Google Chrome or Mozilla Firefox web browser to www.oswego.edu/bb.

ANGEL End of Life

It is important to remember that Blackboard Learn will be the only campus supported learning management system (LMS) as of the Fall 2015 semester. The last day ANGEL access will be available is Monday, August 31, 2015. After that, any attempts to access it will be redirected to Blackboard Learn. This means that any needed ANGEL content must either be saved and downloaded to your computer or migrated to Blackboard Learn.

 

Spring 2016 Course Content

If you have ANGEL content you may not be migrating but would like to use in the future, you will need to create an ANGEL Export file. This file will not include student work and must be imported into Blackboard Learn to be viewable. Please see Creating ANGEL Course Archive File for instructions on creating export files.

 

Bb Learn Training

We will be offering numerous Blackboard Learn workshops throughout the summer. In addition to the workshops, office hours are available for individual assistance.  Those times are also available from the workshops page.

 

Additional information about the migration is available from the Blackboard Migrations FAQs page. Blackboard related questions can be sent to bbhelp-list@ls.oswego.edu. Please do not hesitate to contact us with your questions or concerns. The number one lesson we’ve learned is to start the migration process early!

 

Best Wishes,

-The Blackboard Migration Team (CTS, Extended Learning, Penfield Library)

Blackboard Automatic Migration Deadline – June 7

This is a reminder from a previous communication that the automatic migration of Fall 2015 ANGEL course shells to Blackboard is June 7.  If you would like to take advantage of this option, please follow the steps outlined on the Migration FAQ page, question 2. You must complete the steps by June 7 to ensure course shells are migrated on June 8.  NOTE: This is a one-time only process!

After June 7, the following migration options are available:

1) Self-Migration – Available anytime

Instructions on how to migrate content yourself are on the campus Blackboard Learn website on the Migration Resources page, under “Open SUNY ANGEL to Blackboard Learn Migration Guide.”

2) No Migration – Manually Add Content to Bb Learn – Available anytime

Fall 2015 course shells are now available in Blackboard Learn. You can upload or add content to them at any time. Get started by pointing a Google Chrome or Mozilla Firefox web browser to www.oswego.edu/bb.

ANGEL End of Life

It is important to remember that Blackboard Learn will be the only campus supported learning management system (LMS) as of the Fall 2015 semester. The last day ANGEL access will be available is Monday, August 31, 2015. After that, any attempts to access it will be redirected to Blackboard Learn. This means that any needed ANGEL content must either be saved and downloaded to your computer or migrated to Blackboard Learn.

Spring 2016 Course Content

If you have ANGEL content you may not be migrating but would like to use in the future, you will need to create an ANGEL Export file. This file will not include student work and must be imported into Blackboard Learn to be viewable. Please see Creating ANGEL Course Archive File for instructions on creating export files.

Bb Learn Training

We will be offering numerous Blackboard Learn workshops throughout the summer. In addition to the workshops, office hours are available for individual assistance.  Those times are also available from the workshops page.

Additional information about the migration is available from the Blackboard Migrations FAQs page. Blackboard related questions can be sent to bbhelp-list@ls.oswego.edu. Please do not hesitate to contact us with your questions or concerns. The number one lesson we’ve learned is to start the migration process early!

 

Google Hangouts Now Available with LakerApps

Google previously announced they would be replacing Google Talk, Google+ Hangouts and Google+ Messenger (formerly Huddle) with a new Google Hangouts.

We are happy to announce the new Google Hangouts is available for our LakerApps Google domain effective March 4.

What is Google Hangouts?
Google Hangouts is a new way to communicate and collaborate.  Hangouts helps you stay connected no matter where you are or what device you’re using. You can send and receive messages, make video calls, and share your screen from the Hangouts app on your computer, mobile phone, or tablet.

In addition, your Hangouts are synced automatically, so you can start a Hangout on one device and continue it on another.

How can I access Hangouts?
You can use Hangouts from any of the following:

Opting-in from Google Talk
Hangouts may not automatically show for you in Gmail/Calendar in which case you will need to manually opt-in:

  1. Login to LakerApps mail: oswego.edu/mail
  2. Identify the chat area of Gmail.  In most cases this will be on the left side of the screen. If you DO NOT see the Hangouts symbol, , at the bottom of the chat area, you will need to continue with steps 3-5.  If you DO see the Hangouts symbol, you can skip steps 3-5.  
  3. Click your profile photo at the top of your Chat list.

  4. Click “Try the new Hangouts.”
  5. You should now see the Hangouts icon at the bottom of your chat area.  If not, try reloading the page or logging out of LakerApps and back in again.


How do I use Hangouts chat and video?

  1. Open your LakerApps mail at www.oswego.edu/mail.
  2. Identify the chat area in Gmail (in most cases this will be on the left side of the window) and click on the  Hangouts icon.
  3. Select a person from the Hangouts list. Or click the search button and type a name or email address. When you find the person you want, click their name.
  4. A new window will open similar to the following:
  5. To use Hangouts chat, just start typing in the white space at the bottom of the window.
  6. To use Hangouts video, click the  icon.
  7. To start a Group Hangout, click the  icon and type the names of people with whom you’d like to have a group video call.  You may include up to 15 people in a group hangout.
  8. [Optional] Download the Chrome extension to chat on your desktop.
  9. [Optional] Download the app for Android or iOS if you’d like to access Hangouts on your mobile device or tablet.

Visit Start a video call for more information.

Where can I get more information?
The Center for Excellence in Learning and Technology (CELT) and CTS will be holding a workshop on how to use Hangouts and cover use cases for it.  That will be available on Wednesday, March 11 from 12:40pm – 1:45pm in 123 Penfield Library.  No registration required.  More info…

For more Google documentation on Hangouts, visit the Google Apps Learning Center.

For any questions or help using Google Hangouts, please contact the Help Desk, 315.312.3456, help@oswego.edu, 26 Lanigan Hall.