Author Archives: CTS

Update: Campus Wifi Compatibility with Apple’s new iOS

Yesterday, September 16, Apple released iOS 9, it’s newest operating system for iPhones, iPads and iPod Touch devices.

On that day, CTS recommended not upgrading until the official release had been tested for compatibility with the campus wifi.  At this point we have not found any issues or had any reported issues. We feel that is safe to move forward with upgrading to this iOS version.

We expect there will be a high consumer demand to upgrade to iOS 9 which will therefore require more than usual campus network resources.  We will be monitoring network traffic to strike a balance between the upgrades and normal traffic.  Please be patient as we aim to find a balance that works for everyone.


Help Desk, Campus Technology Services
26 Lanigan | help@oswego.edu | 315.312.3456  

Campus Wifi Compatibility with Apple’s new iOS

Today, September 16, Apple will be releasing iOS 9, it’s newest operating system for iPhones, iPads and iPod Touch devices.

While CTS has tested the latest beta version of iOS 9 for compatibility with the campus wifi network and found no issues, we will not be able to test the official iOS 9 until it is released today.  We recommend not upgrading until we have tested the released version.   We expect to have this completed by tomorrow, 9/17 and will send a subsequent notice.

If you have any questions, please contact the Help Desk.


Help Desk, Campus Technology Services
26 Lanigan | help@oswego.edu | 315.312.3456

Variation of Labor Day Weekend Phishing Email Circulating

As of early Sunday morning, 9/13 a variation of the Labor Day weekend phishing email has been received by some of the campus population.  The number of campus accounts sending the message is a small percentage of last week’s count and have been suspended. Suspended accounts will be notified upon login to LakerApps at www.oswego.edu/mail.

An example image of the content of the variation is included below.  Please note that the clickable web address may vary from email to email.

If you receive a message like this, please do not click on the link.  If you already have, please change your password immediately at www.oswego.edu/admin.

CTS has taken steps to block future messages from being sent out.  We continue to work with Google on identifying accounts with suspicious activity.

Even though there are no classes tomorrow and Tuesday, 9/14-15, the Help Desk will be open all week during normal business hours.  Hours are Monday-Thursday, 8am-7pm and Friday, 8am-4:30pm.

ANGEL has been decommissioned

Please be aware that ANGEL has now been decommissioned. All attempts to access the ANGEL website at www.oswego.edu/angel are now automatically being redirected to Blackboard Learn at www.oswego.edu/bb.

Thank you to all our faculty and students that helped us make this transition as smooth as possible.  We appreciate everyone’s patience and feedback making the transition.  As always, please don’t hesitate to contact us if you have any questions. You can reach us at bbhelp-list@ls.oswego.edu.

ANGEL’s Last Day – 8/31

This is a final reminder that today is the last day ANGEL will be available for logins.  Effective tomorrow, September 1, all attempts to access the ANGEL website at www.oswego.edu/angel will automatically be redirected to the Blackboard Learn site at www.oswego.edu/bb.

If you have ANGEL content you have not migrated to Blackboard Learn for this semester, but would like to use in future semesters, you will need to create an ANGEL Export file. This file will not include student work and must be imported into Blackboard Learn to be viewable. Please see Creating ANGEL Course Archive File for instructions on creating export files.

We’d like to make the transition as smooth as possible for you.  Please don’t hesitate to contact us if you have any questions. You can reach us at bbhelp-list@ls.oswego.edu.

Upgrading to Windows 10 or Mac OS X 10.11

On July 29, 2015, Microsoft released Windows 10.  In the fall, Apple will be releasing a new version of their operating system, OS X 10.11 called El Capitan.

Major releases of new operating systems always requires some investigation to make sure they are compatible with the campus network (both wired and wifi connections) as well as campus applications and services.  CTS plans on doing this research over the course of the fall semester.  Until then, we recommend not upgrading.
If you have any questions, please contact the Help Desk by phone at 315.312.3456, by email at help@oswego.edu or online at www.oswego.edu/help.

Help Desk Extended Hours Start 8/20

The CTS Help Desk will have extended hours starting Thursday, 8/20.  Hours will be the following:

Thursday, 8/20: 8 am – 7 pm
Friday, 8/21: 8 am – 7 pm
Saturday, 8/22: 12 pm – 4 pm
Sunday, 8/23: 12pm – 7 pm

After Sunday, our normal help desk hours will be:
Monday-Thursday: 8am-7pm
Friday: 8am-4:30pm
Saturday, Sunday: Closed

Please note the semester hours may change during holidays.

The Help Desk can be reached by phone at 315.312.3456, email at help@oswego.edu, or onsite in 26 Lanigan Hall.

After-hours resources
You can now submit a ticket 24 hours a day, 7 days a week via Self Service. Check on the status of your tickets, message the representative working on your ticket, and more!

If you call after normal business hours, please leave a detailed voicemail message; we will return your call as soon as possible. If there are campus-wide outages, we will post updates to our recorded status line. Major alerts for the campus are also available online and via our Facebook group.