Author Archives: CTS

Oswego State to host SUNY CIO Listening tour stop

On October 22, 2013, Dr. Hao Wang, SUNY CIO will visit Oswego State. Dr. Wang is on a listening tour of SUNY campuses (http://www.suny.edu/sunyitlisteningtour), inviting colleges to share stories and discuss their current IT environments as well as discuss opportunities and challenges towards serving the students of SUNY in completing their educational goals.

Dr. Wang has particularly said to “encourage participation by relevant campus constituencies. We welcome you to please extend this invitation to your campus communities including College Council members, student government representatives, faculty and staff.”

The agenda for the day is available on the Campus Technology Advisory Board meeting website, at http://www.oswego.edu/Documents/ctab/SUNYListeningTourAgenda.pdf. Please feel free to join us in the Campus Center Room 114.

CTS to Implement New Helpdesk Software

Campus Technology Services (CTS) is pleased to announce its adoption of ServiceNow, a cloud-based helpdesk ticketing system that will replace the current HEAT system on Friday, May 3.

ServiceNow is an industry-leading product with many notable clients, such as Emory University, Loyola Marymount University, Staples, SONY Pictures, and Yale University. It will allow CTS to track and service the campus community’s tech support issues more efficiently.

As part of the new system’s functionality, you will receive email updates whenever your tickets are modified (or if a staff member needs to communicate with you about them). These messages will originate from oswego.service-now.com, not oswego.edu. In most cases, any reply you make to these emails will be automatically appended to your open ticket(s).

CTS plans on extending capabilities of ServiceNow in the near future, including a self-service web page that will allow our users to log their own tickets and check the status of those tickets online. We look forward to serving you better with these new tools and welcome your feedback as we make additional enhancements.

 

Google’s New Compose and Reply Experience

If you have not already received prompts to preview the new compose and reply experiences in LakerApps Gmail, you can expect to soon.  Google is allowing users to preview the new experiences prior to rolling them out as permanent features.

In his blog post dated October 30, 2012, Product Manager Phil Sharp says “We’re always trying to make Gmail faster and easier to use, so today we’re introducing a completely redesigned compose and reply experience that does just that.”

You’ll know when you are able to preview the new compose experience the next time you compose a new message.  If the feature has been rolled out to you, a window similar to the following will display.  When you are ready to start, click the blue “Got It” button.

 

 

 

From then out, a separate “New Message” window shows up in the lower right corner of your screen, overlaying your inbox.

 

 

One of the reasons for this change is to allow you to easily refer back to email messages without leaving your new message. You can also do email searches and monitor new mail as it arrives. If the new message window is obstructing your view while referring back to messages, simply click the minimize button in the upper right to temporarily get it out of your way.

Some additional features include:

  • Automatic resizing of the compose window based on the length of your message.
  • When typing in your list of recipients, you’ll now see photos in the autocomplete feature.
  • Ability to insert images inline with your text.
  • Formatting and attachment options are now at the bottom of the compose window.
  • Minimize, pop-out the message as a separate window or save it as a draft for later ( the “x” button) using the icons in the upper right.
  • Full discard of a message using the trash can icon in the lower right.
  • Insert a calendar invitation.
  • Coming soon – inserting emoticons and read receipts.

The new reply experience also introduces some changes. In the same blog post dated October 30, 2012, Phil Sharp says the “reply experience has been designed to fit better inline as part of your conversation — replies take up much less vertical height, intelligently expand to fit your content, and always keep the recipients and other controls in view no matter how long your message gets.”

Similar to how the new compose features were introduced, you’ll be notified of using the new reply experience the next time you hit the reply button. If the feature has been rolled out to you, a window similar to the following will display. When you are ready to start using it, click the blue “Got It” button.

 

 

 

 

From then out, a separate “New Message” window shows up in the lower right corner of your screen, overlaying your inbox.

 

 

 

For additional help in using the new compose and reply experiences, please refer to “Gmail’s New compose and reply experience.

 

Windows 8 Announcement

On Friday, October 26th Microsoft released the new Windows 8 operating system. There are several compatibility and training issues with this new release, thus Campus Technology Services (CTS) does not plan on supporting it at this time. If you have a personal device with Windows 8 installed that you wish to use on the campus network, that device may not work with on-campus wireless in either academic or residential areas. CTS is working with our vendor to obtain updates necessary to provide on-campus wireless functionality.

 

For students living on campus, our latest version of Cisco NAC Agent is Windows-8 compatible and will work with ResNet if you are connecting via Ethernet cable.To keep up-to-date with the latest compatibility developments, please check the CTS website at www.oswego.edu/cts or our Facebook group at www.facebook.com/SUNYOswegoCTS.
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Wireless Expanding to Residential Rooms in 8 Halls

By the start of the Fall 2012 semester, students living in Seneca, Oneida, Sheldon, Scales, Waterbury, Lonis, Mackin, and Moreland Halls will be able to use the campus wireless network from their individual residence rooms as well as lounge/common gathering areas.

CTS has been doing a tremendous amount of preparatory work to complete wireless availability to all campus residence halls.   Work started in 2011 for Seneca, Oneida and Sheldon as rooms in these buildings will be receiving new data and cable TV wiring.   New data closets and electrical circuits will be installed to accommodate this as well as proper heating, cooling and ventilation.  This Spring semester, work started in the other buildings where cable pathways are being installed to accommodate the new access points.

Across all 8 buildings, approximately 650 access points and 115 new network switches will be installed.   All network closets in the buildings will also be receiving new battery backup.  All access points will be able to monitored and administered remotely by CTS Networking staff with the addition of 5 new controllers.

Funnelle Hall will be worked on over the summer, however wireless service may not be available for use until sometime during the Fall 2012 semester.

Onondaga will be the final building to receive wireless service.  Preparatory work will be done over the 2012-2013 academic year with installation of access points to occur in the summer 2013.  It is expected that students will be able to use the service by the start of the Fall 2013 semester.

 

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ANGEL to Blackboard Migration Delayed

Blackboard announced in late March that ANGEL would be extended as a product “indefinitely”. This announcement, while lacking in many details, impacts our planned migration to Blackboard originally slated to begin in 2013.

We anticipate that further details regarding ongoing ANGEL support and any potential enhancements will emerge after the Blackboard World user conference in mid-July. We also anticipate that the SUNY Learning Network (SLN) will be communicating with Blackboard regarding this announcement, and that SLN will provide further details on ongoing support at the SUNY CIT conference in early June.

Based on the initial information in hand, we will delay our migration to Blackboard until we know more details. We will continue to remain on ANGEL through the 2013-2014 academic year.

We are still on course to upgrade to ANGEL version 8 late summer (see “ANGEL Upgrading to Version 8”).

If you have any questions related to this announcement, please email angelhelp-list@ls.oswego.edu.

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ANGEL Version 8 Upgrade August 20-21

SLN will be upgrading SUNY Oswego’s ANGEL instance to version 8 on August 20-21st.  ANGEL will not be available during this time frame.  Please plan accordingly.

One of the biggest advantages for upgrading to version 8 is compatibility with Apple’s Safari and Google’s Chrome browsers.  There are also enhancements to dropboxes, discussion forum rubrics, the gradebook and more.

For detailed information on all of the new features and enhancements, please see Blackboard’s “What’s New in ANGEL 8.0” document.

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Multimedia Production Room Services

 

 

CTS and Penfield Library have teamed together to provide a Multimedia Production Room, which is located in room 210 across from the Periodicals/Media Desk in the Penfield Library. This room can be used by faculty, staff and students to create multimedia projects using audio and video.  It is equipped with the following:

  1. A PC and Macintosh desktop computer with 24 inch monitors
  2. A Logitech Webcam Pro 9000 video camera for the PC and a built-in camera for the Mac.
  3. A Plantronics Audio DSP-400 Headsetwith noise cancelling microphone for both systems
  4. Your choice of the following recording software available on both systems:
    1. Audacity (for audio only)
    2. Camtasia (for audio and/or video)

Staff from Penfield and CTS are available to assist you should you need an orientation to the room or assistance using any of the hardware or software.  For more information, please visit the Multimedia Site.