Author Archive for CTS
CTS to Implement New Helpdesk Software
Campus Technology Services (CTS) is pleased to announce its adoption of ServiceNow, a cloud-based helpdesk ticketing system that will replace the current HEAT system on Friday, May 3. ServiceNow is an industry-leading product with many notable clients, such as Emory University, Loyola Marymount University, Staples, SONY Pictures, and Yale University. It will allow CTS to [...]
Google’s New Compose and Reply Experience
If you have not already received prompts to preview the new compose and reply experiences in LakerApps Gmail, you can expect to soon. Google is allowing users to preview the new experiences prior to rolling them out as permanent features. In his blog post dated October 30, 2012, Product Manager Phil Sharp says “We’re always [...]
Windows 8 Announcement
On Friday, October 26th Microsoft released the new Windows 8 operating system. There are several compatibility and training issues with this new release, thus Campus Technology Services (CTS) does not plan on supporting it at this time. If you have a personal device with Windows 8 installed that you wish to use on the campus [...]
Dell and Apple Employee and Student Discounts
Need to buy a computer and save some cash? All SUNY Oswego employees and students can receive discounts on certain Dell and Apple laptops, desktops, printers and software. Go take a look at http://www.oswego.edu/discounts for more information.
Wireless Expanding to Residential Rooms in 8 Halls
By the start of the Fall 2012 semester, students living in Seneca, Oneida, Sheldon, Scales, Waterbury, Lonis, Mackin, and Moreland Halls will be able to use the campus wireless network from their individual residence rooms as well as lounge/common gathering areas. CTS has been doing a tremendous amount of preparatory work to complete wireless availability [...]
End of the Semester Technology Reminders for Students
As you prepare for finals and the end of the semester, CTS would like to remind you of a few things: If you need to use a computer lab late at night to complete final course work, there are computers available 24 hours in the Penfield Library 24 hour room. Printing is also available at [...]
ANGEL to Blackboard Migration Delayed
Blackboard announced in late March that ANGEL would be extended as a product “indefinitely”. This announcement, while lacking in many details, impacts our planned migration to Blackboard originally slated to begin in 2013. We anticipate that further details regarding ongoing ANGEL support and any potential enhancements will emerge after the Blackboard World user conference in [...]
ANGEL Version 8 Upgrade August 20-21
SLN will be upgrading SUNY Oswego’s ANGEL instance to version 8 on August 20-21st. ANGEL will not be available during this time frame. Please plan accordingly. One of the biggest advantages for upgrading to version 8 is compatibility with Apple’s Safari and Google’s Chrome browsers. There are also enhancements to dropboxes, discussion forum rubrics, the [...]