Author Archives: CTS

Registration for Fall Workshops is Now Open

Campus Technology Services has come out with the fall lineup of workshops for campus faculty and staff. Topics include:

  • LakerApps
  • Lecture Capture
  • Microsoft Office
  • Apple Mavericks
  • Mailing Lists
  • Personal Computer Maintenance
  • Web Conferencing

Go to our workshop registration page to read the session descriptions and times offered.

July Lynda.com Contest Winner Announced, August Contest Underway

lynda_logo1k-d_72x72We are pleased to announce the second winner of our summer Lynda.com contest is Laurel Huff, who accumulated the most viewing hours for the month of June and won a $50 Amazon gift card. Congratulations Laurel!

Just a reminder that we still have one remaining contest left for the summer. Submit a creative work to show off how you use Lynda, or what you use Lynda for (could include, but is not limited to: Writing, Poster design, video, etc…). Submit your work by Aug. 31st to daniel.laird@oswego.edu. The best entry wins a $50 Amazon gift card. So be sure to check out the full set of amazing online video in the Lynda.com library at http://www.oswego.edu/lynda.

Help Desk Renovation Completed

The newly renovated CTS Help Desk is now open.

CTS recently renovated the campus Help Desk to better serve our customers. The new setup optimizes the space, allowing us to work more efficiently and to better handle phone and walk-in traffic.

The front desk has a more flexible design to balance both phone calls and visitors.  Formerly, it was possible for a technician to be on the phone during heavy call times, but yet have visitors standing at the counter waiting for them to finish the call to assist them.  We now have a space which will allow our technicians to focus on assisting people on the phones while a nearby space can focus on visitors.

Our workbenches on the side wall are standing height now vs. our previous sitting height tables. Formerly, there was not enough room to accommodate sitting chairs while working on fixing computers.  The workbenches allow for standing or sitting with ample repair space.

In addition, we will have flexible consulting spaces.  Benches will be installed in the near future around the perimeter wall in front of the front desk .  Already available is a consulting table behind the front desk.

All of the staff working at the Help Desk now also have ample work space with their own storage. Previously, space was pretty tight with no real room for filing or personal belongings.

All-in-all, we are very pleased with our renovation.  We would like to thank the campus Facilities staff, contractors and CTS staff for helping us design a more welcoming, flexible space that we hope has direct benefits to our customers.

Below are some before and after photos and we also captured some of the renovation through a time lapse video.

You can also view more photos on our Facebook page.

We appreciate everyone’s patience as we made the transition.  Please feel free to visit us in 26 Lanigan for any technical issues or just to check out the renovations.

Before the Renovation Project

Before the Renovation Project

Renovation Begins

Renovation Begins

Renovation Continues, New Paint and Carpet

Renovation Continues, New Paint and Carpet

 

Renovation Completed

Renovation Completed 

 

Renovation Complete

Renovation Complete

Help Desk Employees Ready to Assist our Clients

Help Desk Employees Ready to Assist our Clients

 

 

 

 

 

June Lynda.com Contest Winner Announced, July Contest Underway

lynda_logo1k-d_72x72We are pleased to announce the first winner of our summer Lynda.com contest is Jorge Obregon. He accumulated the most certificates of completion for the month of June and won a $50 Amazon gift card. Congratulations Jorge!

Just a reminder that we still have two contests left for the summer. The student with the most viewing hours in July will win a $50 Amazon gift card. So be sure to check out the full set of amazing online video in the Lynda.com library at http://www.oswego.edu/lynda.

Check out Lynda.com this summer and win prizes!

lynda_logo1k-d_72x72Your subscription to Lynda.com at SUNY Oswego is available to you over the summer at www.oswego.edu/lynda. Just login using your Laker NetID. There are some great videos on preparing your resume, job searching, social media, software use and much, much more.

As a further incentive to check out Lynda, we are offering you three opportunities to win a $50 Amazon gift card!

June: $50. Amazon gift card to the student who receives the most certificates of completion for the month of June

July: $50. Amazon gift card to the student with the most hours watched for the month of July

August: $50. Amazon Gift card. Submit a creative work to show off how you use Lynda, or what you use Lynda for. (could include, but is not limited to: Writing, Poster design, video, etc…) Submit your work by Aug. 31st to daniel.laird@oswego.edu.

Campus Network Outage, Saturday, May 31 6am-noon

Campus Technology Services will be upgrading the network equipment that connects our campus to the Internet on Saturday, May 31, 6am-noon.

During this timeframe:

- All connections originating from on-campus to the Internet will be unavailable.
- All connections originating from the Internet to any campus network service will be unavailable.
- Any service requiring a SUNY Oswego login will be unavailable.

This upgrade is needed in order to provision additional Internet bandwidth for SUNY Oswego. When the upgrade is completed, there will be 25% more Internet bandwidth than what we currently have.

In addition, this upgrade will position SUNY Oswego to increase Internet network services more rapidly in the future to support the growth needs of academic and residential clients.

If you have further questions, please contact the Help Desk at 315.312.3456 or help@oswego.edu.

Have you used lynda.com yet?

Did you know that almost 1,000 people at SUNY Oswego have checked out lynda.com?

With more than 2,100 courses taught by industry experts – and more added every week – lynda.com is designed for all levels of learners and is available whenever you’re ready to learn. You can even view it on your iPhone, iPad, Android phone or tablet, or other mobile device. Be sure to check it out today at www.oswego.edu/lynda, and login using your Laker NetID – no account setup required!

February Letter from the CTO

Welcome back to the Spring semester. As we are only in early February, “Spring” semester seems to be a misnomer, but I am sure that warmer weather is not far away.

Winter break allowed CTS to accomplish quite a few items to prepare for the start of school. Here are a few highlights:

  • Park Hall was completed and opened for classes on January 27. Ten new Advanced Technology Classrooms and wireless access throughout the building were added, along with some technically advanced meeting and conference rooms.
  • Hewitt Union was updated with new technology in three classrooms and also had extensive wireless network access added. Faculty from C&I moved into the building in preparation for construction in Wilber tower. In total, 36 wireless access points were added to the classroom and office areas on the first and second floor.
  • Wireless upgrades were made to Johnson and Funnelle in known dead areas. Additionally, two wireless access points were added to Lake Effects Cafe in Penfield Library to handle the large amount of technology use in this area.
  • Winter breakout was a success with record attendance. Many of the participants participated virtually, with the campus’s Panopto lecture capture application, helping people who could not be on campus still reap the benefits of the presentations.

One other highlight was the announcement of the TIP grant awards at the December CTAB meeting. Four awards were made from ten applicants – the full story is available on the CTAB Tip Grant page. One of the awards was for all campus members – faculty, staff and students – to have access to Lynda.com. The grant application was the first ever to come from a faculty member from all four colleges and Penfield Library. Lynda.com will replace the campuses former app, Skillport. Lynda.com has tremendous potential for advancing the technical skills of everyone on campus. Over 500 people on campus had logged in to the system by early February. More information on Oswego State’s implimentation of Lynda.com is available at http://www.oswego.edu/lynda.

Lynda.com will be highlighted at the CTAB meeting on Thursday, February 13 in the Campus Center Room 114 at 8:00 am. Attendance is open to all campus members, so please feel free to join us.

Stay warm….

Sean Moriarty
Chief Technology Officer,  Campus Technology Services

TIP Grant Awards

The 2013-14 Technology Initiative Project (TIP) awards were ratified at the Friday, December 6 Campus Technology Advisory Board meeting. A total of $65,000 was available to be awarded and the selection committee received ten (10) requests totaling $155,000.

TIP grants are an annual funding provided by the Campus to fund academic initiatives that relate to instruction, student usage, improving student usage, and/or improving student learning through the use of technology. Priority is given to new and innovative or trial initiatives, which can possibly later expand on campus, although equipment replacement and expansion of existing equipment requests will also be considered.

Projects that were funded this year include:

  • School of Communication, Media and the Arts, School of Education, College of Liberal Arts and Sciences, School of Business and Penfield Library (Kelly Roe, Tom Ingram, Jacob Dodd, Mark Springston and Emily Thompson) – In the first ever joint request from all four primary academic schools and the library, a campus-wide Lynda.com subscription will be purchased for all faculty, staff and students of the University for the next 18 months. With LyndaCampus, students, faculty and staff have full access to thousands of videos and tutorial files anywhere, anytime, both on their computer and via their mobile device. Lynda.com’s vast online library has thousands of video-based courses taught by industry professionals ranging from Business skills and Adobe products to Developer languages and tools, 3D animation, TIP Grants Recommendationsoffice productivity software and more. The videos are broken down into short segments for easy navigation and allows the user to log in and out as necessary without losing any data. Faculty who have piloted Lynda.com say it is a great way to assist in “Flipping the classroom”. It is suggested faculty may assign tutorials from LyndaCampus for a project or course work. In completion of the course, the student will be issued a certificate as proof of completion.
  • Art & Graphic Design (Cara Thompson & Rebecca Mushtare)– this request was made to assist Graphic design keep pace in the design field and the technology within it. Department faculty are actively learning new mobile technologies (web, apps, eBooks) and integrating these new literacies into all graphic design courses. This grant provides a class set of iPad minis which allows students in the program to master the new techniques. Additionally, professional quality photography add-ons will enable the students to use iPads to take photos, record audio and video and write code, greatly increasing the types of projects students can work on. There are 240 graduate and undergraduate majors in the program and approximately 350 students take graphic design classes per semester.
  • Psychology (Matt Dykas & Chrsitina Leclerc)- Psychology requested money to begin developing a state-of-the-art research laboratory for Psychology majors. Psychology estimates 600 students will be impacted by the funding over the course of their career. In particular a Noldus Observational XT data collection system, which will allow students to record and measure discrete human behaviors as they occur in real time.
  • Health, Promotion and Wellness (Sandy Bargaineer, Amy Bidwell, Minjung Seo, Mary pagan,
    Elizabeth Benevento and Diane Oldenberg) – Fitbit © technology will be purchased to motivate,
    monitor and measure health behaviors in a variety of HFW courses that touch over 800 students annually. Additionally PC equipment will be provided to assist in data analysis.

Shared drive and web services issues resolved

At approximately 9pm last night, CTS began receiving outage reports concerning web services such as Banner/MyOswego, and faculty shared drives.

The problem was traced to a technical issue with equipment that hosts these services. Several other services residing on said equipment were also affected this morning, including: MailMan, digital signage, and TMA.

As of 10:00 am, access to all the above-mentioned services has been restored. If you are still having problems mounting shared network drives, please reboot your computer.

Also, a belated email from MailMan likely “escaped” as that service was brought back online. We apologize for the confusion and thank everyone for being patient while we resolved these issues.