Author Archives: CTS

Blackboard Learn Faculty Tips – Force Completion & Display One Question at a Time

When creating a test one of the settings in the Test Availability section is Force Completion with the note, “Once started, this test must be completed in one sitting.” When selected the student loses the ability to re-enter the test should something cause them to lose their internet connection (such as an empty laptop battery or dropped internet connection). This typically has a negative impact on the student’s test grade. It also means that unless the quiz is setup for multiple attempts, you will need to either clear the attempt or create an exception to allow the student to access the quiz again.

For this reason we strongly discourage using this feature and instead select Set Timer and turn Auto-Submit ON. This will allow a student to re-enter a test that is in progress as long as the time limit has not expired. Students cannot ‘game the system’ for more time by exiting their exam attempt. Once the student clicks the Begin button the test’s timer will keep ticking regardless if they are actively in the test or not.

Blackboard Learn Tips - Set Timer image

Additionally, Bb Learn allows you to select how the test will display to your students. Currently, we are advising against selecting the option to display one question at a time. This is due to a bug within the user interface that causes the timer to dock on the bottom of the screen. When only one question is displayed at a time the timer often covers the question and/or the answer options. When all questions are displayed the student is able to use the scrollbar to clearly view each question.

Blackboard Learn Test Presentation Image - All at Once

Adobe Creative Cloud Rollout on Campus

In a previous article we mentioned that there would be a charge for non-academic departments. This is no longer the case – every single SUNY owned Mac or PC will be eligible regardless of department on campus at no charge.

PC users can install the Adobe products at anytime via the Landesk Portal Manager application located in your Start Menu. If the Adobe software doesn’t appear in Landesk, click the Refresh button.  If you do not feel comfortable doing the install on your own, you may contact the CTS Helpdesk for assistance. Mac users will need to use the Self Service Portal to request a technician to install your software. You will need to identify which programs you would like installed. Popular titles such as Photoshop, Acrobat Pro, Illustrator, and InDesign are just some of the applications available. A full list of them is available on our website.

We are very excited to be one of the only SUNY schools to offer this to our faculty, staff and students. This will give us the ability to offer industry leading applications to everyone and prepare our graduates with the knowledge they need to hit the ground running in today’s workplace.  If you have any questions about these items please email the CTS Help Desk at, call 315.312.3456, or contact us via social media on Facebook or Twitter.

Adobe Creative Cloud Products Require New License Code

SUNY Oswego subscribed to the Adobe Creative Cloud (CC) during the Spring 2015 semester.  If you installed one or more of the Adobe Creative Cloud products between January 1 – June 5, 2015, you will need to update the license code which has since expired.

PC users can follow these instructions:

  1. From the Start menu, go to All Programs -> LANDesk Management -> Portal Manager
  2. Double click “Adobe License Updater”
  3. The licensing info will be updated in the background and when it has been completed, you will see a “Successful Installation” message.

Mac users should call the Help Desk to assist in the registering of the new license code.  The Help Desk can be reached at 315.312.3456 during the hours of 8am-4pm, Monday – Friday.

Please note that all the Adobe CC products are available at no charge for faculty and staff to install on their SUNY-owned device.  PC users can use the Portal Manager as explained above to install the products.  Mac users will need to call the Help Desk to arrange an install.  An option to install the Adobe CC products on employee personal devices is also available for a small fee.  We are working on gathering the details and will post them here in the very near future.


Laker Apps Offline Now Available

Starting Friday, May 15th at 4:30 p.m., users of Google Chrome will be able to use Laker Apps powered by Google without having to be online. This new “Offline mode” will enable people complete many tasks even while they do not have an active connection to the Internet.

These abilities include:

  • Gmail:  Read and send messages when there is not a network connection.  Users will be able to read up to one weeks worth of their email.  They can also send messages while offline that will then automatically send when they get a network connection.
  • Calendar: View your calendar while offline
  • Docs, Sheets, Slides:  Edit and/or create these types of documents offline and the additions/edits will be synced the next time there is a network connection.

To learn how to setup Laker Apps Offline, please read the related knowledge base article.

ANGEL End of Life Approaching

It’s hard to believe that the semester is almost over and with it the first cohort of Blackboard Learn users. We have all gained experienced and insight on the migration from ANGEL to Blackboard Learn that has shaped our campus plan.

As we prepare to migrate the rest of the campus, we wanted to make you aware of a few important items including migration paths and the decommissioning of ANGEL.

ANGEL End of Life

First, it is important to remember that Blackboard Learn will be the only campus supported learning management system (LMS) as of the Fall 2015 semester. The last day ANGEL access will be available is Monday, August 31, 2015. After that, any attempts to access it will be redirected to Blackboard Learn. This means that any needed ANGEL content must either be saved and downloaded to your computer or migrated to Blackboard Learn.

Migration Options:

The following describes various migration paths.

1) Automatic Content Migration – Available Prior to June 8

Open SUNY will be migrating all Fall 2015 ANGEL course shells to Blackboard on June 8.  If you would like to take advantage of this option, follow the steps outlined on the Migration FAQ page, question 2. You must complete the steps by Sunday, June 7, 2015.  NOTE: This is a one-time only process!

2) Self-Migration – Available anytime

Instructions on how to migrate content yourself are on the campus Blackboard Learn website on the Migration Resources page, under “Open SUNY ANGEL to Blackboard Learn Migration Guide.”

3) No Migration – Manually Add Content to Bb Learn – Available anytime

Fall 2015 course shells are now available in Blackboard Learn. You can upload or add content to them at any time. Get started by pointing a Google Chrome or Mozilla Firefox web browser to

Spring 2016 Course Content

If you have ANGEL content you may not be migrating but would like to use in the future, you will need to create an ANGEL Export file. This file will not include student work and must be imported into Blackboard Learn to be viewable. Please see Creating ANGEL Course Archive File for instructions on creating export files.

Bb Learn Training

We will be offering numerous Blackboard Learn workshops throughout the rest of the semester and summer. In addition to the workshops, office hours are available for individual assistance.  Those times are also available from the workshops page.

Additional information about the migration is available from the Blackboard Migrations FAQs page. Blackboard related questions can be sent to Please do not hesitate to contact us with your questions or concerns. The number one lesson we’ve learned is to start the migration process early!

Best Wishes,  

-The Blackboard Migration Team (CTS, Extended Learning, Penfield Library)


Penfield Computer Lab to be Open 24 Hours for Finals

The Penfield Computer lab in 100A Penfield will be open 24 hours starting Sunday, May 3rd at 10 am through Friday, May 15th at 4:30 pm.

Penfield Library and CTS have collaborated on opening the lab 24 hours during the last two weeks of the semester to allow for additional workspace for students needing to complete classwork. This will be in addition to the adjacent 24 Hour Room. The Penfield Lab area will be designated as quiet work space, while the 24 Hour Room will be designated for group work.

During the period from 12am – 8am, students may enter the Penfield Lab from the same outside doors they would use to enter the 24 hour room on the west side of the building.  Penfield Lab will be accessible from the doors in the hallway leading into the 24 Hour Room.

There will be no entry to the actual Library lobby and upper levels from Penfield Lab.

There is a printer in the Penfield Lab that will be available to use from 11:30pm – 8am through December 12th while Penfield Lab stays open 24 hours. Select “Penfield Lab 24Hr Queue” from the list of available printers.  Please use the Lobby printers during the day, from 7:45am-11:45pm. Select “Penfield B/W” from the list of available printers.  All printers are configured to work with your allocated print quota.

We hope this change in hours will be beneficial.  If you have any feedback, good or bad, please email and let us know.

New Service Available: eduroam

SUNY Oswego is proud to announce that we will be participating in the eduroam network. eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.

eduroam allows SUNY Oswego faculty, staff and students to connect to the wireless Internet while visiting other schools in the eduroam network. It even gives visiting scholars, from schools within the eduroam network, access to our wireless Internet without having to set up a guest account. Simply sign into the network using your full email address and password. More information about how to connect to eduroam can be found here.

It’s important to know that eduroam is strictly a guest network. eduroam will be available in classrooms and administrative areas and faculty/staff can connect to it. However, they will not have access to certain SUNY Oswego resources like Banner and R25.

If you’d like to see who’s in the eduroam network, more information can be found here, or contact the CTS Help Desk at or 315.312.3456 with any questions or concerns.


Sunday Upgrades (1/11/15)

CTS will be updating our UNIX servers and Banner installation this Sunday, January 11th in order to maintain the latest security and application features.

From 7:30AM – 9:30AM, the following services will be unavailable:

  • myOswego
  • Banner / Internet Native Banner

From 7:00AM – 10:00AM, the following services may be unavailable:

  • The SUNY Oswego web site
  • Editing of personal web pages that are not hosted via LakerApps
  • FTP access to Rocky

CTAB Ratifies 2014-15 TIP Grant Awards

The 2014-15 Technology Initiative Project (TIP) grant awards were ratified at the Friday, December 12 Campus Technology Advisory board meeting. Ten requests of sixteen received were selected for some level of funding. A total of $75,000 is available to be awarded and the selection committee received fifteen requests totaling $173,000.

TIP grants are an annual funding provided by the Campus to fund academic initiatives that relate to instruction, student usage, improving student usage, and/or improving student learning through the use of technology. Priority is given to new and innovative or trial initiatives, which can possibly later expand on campus, although equipment replacement and expansion of existing equipment requests will also be considered.


Requestors: Carol Willard, Marcia Burrell, Curriculum and Instruction

Amount funded: $825

Description: The grant supports C&I’s clinical practice in the teacher preparation programs and provides ongoing, supportive supervision for teacher candidates in the field. In this project, a virtual coach will remotely observe a teacher’s lesson while offering feedback, heard only by the student candidate through an earpiece that the teacher candidate wears. Hardware is required for both the remote teacher and the coach.


Requestors: Eric Olson, Marcia Burrell, Curriculum and Instruction

Amount funded: $1,525

Description: This grant funds a pilot project developing technology to assist in the teacher development process. This project will examine the use of unobtrusive and easy to use technologies to capture video of students showing the moment of learning and facilitating teleconference interactions with supervising teachers and candidates in the field.


Requestor: Paul Leary, Music

Amount funded: $2,400

Description: The grant provides funding for a software programming language used “to make your own music, sound, video, and multimedia applications. You arrange boxes on a canvas and connect them together to create, experiment and play. The software will assist to 1) introduce a course in advanced electronic music; 2) bridge curriculum between music, communication studies, media, art, graphic design, theater and computer science through project-based learning and curriculum collaboration; and 3) provide software for a student based Emerging Technologies Ensemble.


Requestors: Kathleen Blake, Doug Pippin, Anthropology

Amount funded: $9,000

Description: This project evaluates the use of iPads in the classroom and laboratory settings as well as field data collection. At least seven different Anthropology courses will utilize the tablets as an aid for interactive learning related to human skeletons, non-human primates, archaeology, and ethnographies. Also, a variety of apps have been written for the iPad for 3-D visualization and other enhanced learning objectives as well as data collection in the lab. Additionally the iPads will be a tool for field study on projects such as mapping and studying settlement patterns in Archaeology or photography for Forensic or Cultural Anthropology Projects


Requestors: Kelly Roe, Cara Thompson, Rebecca Mushtare, Mark Springston, Joshua Adams, Natalie Sturr, Art, Tech Ed, English and Creative Writing, Penfield Library

Amount funded: $34,000

Description: The grant will provide a one year subscription to Adobe Creative Cloud Enterprise for the entire Oswego campus. The group submitting the proposal are from a variety of disciplines and act as representatives of a wider group of Adobe users. The proposal will allow students Adobe Creative Cloud campus use, while faculty and staff will have campus and home use. Implementing and exposing our students to Adobe CC will position them well as they move into the professional world, where Adobe CC is readily being adopted and is the industry standard. Oswego will be among one of the first SUNY schools to implement Adobe CC with the grant. Plans for assessment include tracking usage of faculty, staff and students to ensure value is achieved from the purchase.


Requestors: Patrick Moochler, Michael Riecke, Communication Studies

Amount funded: $13,750

Description: This grant replaces the current broadcast journalism script writing software, which was installed 8 years ago and is at end of life with the current industry standard. Installing the application in our broadcast classrooms will ensure Oswego students have experience with the latest software as they prepare for careers in television news and news-style production careers. The solution includes a hardware and software component. The software is web based and includes access to all forms of social media including Twitter, Facebook and Instagram, allowing student work to be instantly published.


Requestor: Steve Skubis, Atmospheric and Geological Sciences

Amount funded: $2,000

Description: This project will provide new hardware and computing methods to run the Weather Research Forecast application. Higher computing power is required to provide the ability to perform numerical model simulations of atmospheric weather systems on a finer scale than currently exists.


Requestor: Jeff Bradbury, Communication Studies

Amount funded: $3,000

Description: This project will provide students with professional sound effects and royalty free music for use in their projects. Students in audio, video, cinema, and music courses to search, audition and download files from a vast library of high quality sound effects and music tracks.


Requestor: Steve Yang, HPW

Amount funded: $1,500

Description: This project is an extension of Health Promotion and Wellness (HPW) curricular emphasis of using smartphones, laptops, technology and social networking tools to highlight and promote health and wellness stories related to the SUNY Oswego campus population. Students will create short video and audio broadcasts (vodcasts and podcasts) of the latest news within the department as well as the current field of HPW. Media created will be published online through HPW social networks such as YouTube, Facebook, Instagram and Twitter accounts.


Requestors: Roger Taylor, Christopher Harris, Psychology, Computer Science

Amount funded: $7,250

Description: This multidisciplinary project examines how wearable technology, specifically “smart watches”, can be used in the classroom and in research. Specific examples in this project will be 1) it will be utilized in undergraduate and graduate courses and independent studies; and 2) examine research linking student activities with their health and academic performance.