Starting December 27, the Campus Technology Services (CTS) Help Desk will be sending customer satisfaction surveys to faculty, staff and students who we recently worked with to resolve a computer-related issue.
Survey recipients are chosen at random when a client’s ticket is closed. If you should receive one of these messages, they will be emailed from firstname.lastname@example.org with subject “Campus Technology Services survey regarding Incident <number>.”
The survey consists of five questions which should take just a few minutes to complete. The questions are targeted at your satisfaction with the service you received.
We are always interested in hearing all levels of feedback – the good, the bad and the ugly – in order to improve our services. Thanks in advance for providing it to us!