CTS to Implement New Helpdesk Software
Campus Technology Services (CTS) is pleased to announce its adoption of ServiceNow, a cloud-based helpdesk ticketing system that will replace the current HEAT system on Friday, May 3. ServiceNow is an industry-leading product with many notable clients, such as Emory University, Loyola Marymount University, Staples, SONY Pictures, and Yale University. It will allow CTS to [...]
Lecture Capture Service Expanding to 5 Additional Classrooms
CTS officially introduced lecture capture service to the campus in the Fall 2012 semester. It was available in approximately 15 classrooms. CTS will be expanding the lecture capture service to an additional 5 classrooms for the start of the Spring 2013 semester. Campus Center 306, 323, Mahar 111, 203 and Sheldon 336 will be the [...]
Did You Know About the SUNY Oswego Mobile App?
SUNY Oswego has an official SUNY Oswego Mobile App. Users of iPhone and Android devices can do a search for “SUNY Oswego Mobile” to download it. You’ll then have access to dining hall menus, the library databases and catalog, athletic game schedules and articles, campus news and events, campus maps and campus directory. If you’d [...]
Did You Miss the Cyber Security Awareness Training?
During October and November 2012, CTS hired GreyCastle Security to provide Cyber Security Awareness trainings to all SUNY Oswego faculty, staff and students. Tyler Wrightson from GreyCastle Security conducted all sessions in a very knowledgeable and engaging style. He covered topics such as using strong passwords, social engineering practices used to obtain usernames and passwords, [...]
CTS Teaching Approximately 20 Sessions During Winter BreakOut
CTS will be teaching approximately 20 sessions on various topics during the 2013 CELT-sponsored Winter BreakOut being held from Jan. 16 – 25. Michael Pisa, interim Chief Technology Officer had this to say in regards to the department’s participation, “CTS is offering a rich menu of technical trainings during Winter BreakOut scheduled for January 16-25. [...]
Google’s New Compose and Reply Experience
If you have not already received prompts to preview the new compose and reply experiences in LakerApps Gmail, you can expect to soon. Google is allowing users to preview the new experiences prior to rolling them out as permanent features. In his blog post dated October 30, 2012, Product Manager Phil Sharp says “We’re always [...]
Windows 8 Announcement
On Friday, October 26th Microsoft released the new Windows 8 operating system. There are several compatibility and training issues with this new release, thus Campus Technology Services (CTS) does not plan on supporting it at this time. If you have a personal device with Windows 8 installed that you wish to use on the campus [...]
Extending ANGEL Beyond the Standard LMS Features
Extending ANGEL Beyond the Standard LMS Features ANGEL has been part of the SUNY Oswego campus for about four years now. Since that time, the number of fully online classes using it has risen to over 100 courses and the number of web-enhanced course sections has risen to over 700 with both continuing to grow [...]