Check Computer Availability from the SUNY Oswego Mobile App

In partnership with Public Affairs, CTS would like to announce the availability of the “LabStats” module in the SUNY Oswego mobile app.  You can find it in the bottom row of the app.

The LabStats module lets you see the availability of computers in select computer labs BEFORE you actually go to them.   Clicking on the module, will give you information about the current utilization of the following labs in real time:

Note that the icon to the left of the lab, lets you know if the lab is currently open for general access, closed to general access or hours are currently unknown.  Clicking the arrow to the right of the lab will provide more information including the location of the lab and its hours.

Go to our mobile site for give it a try at https://m.oswego.edu/. We hope this will be a valuable tool to the campus, especially late in the semester when all of those papers are due.  Reload the page often though to make sure you have the latest availability counts.

 

Google Chrome Now the Default Web Browser in Labs and Classrooms

Previously, Internet Explorer (IE) was the default browser in labs and classrooms. However, with the increasing security vulnerabilities in IE, especially the one affecting IE versions 6-11 late last spring, we decided it would be a good time to re-evaluate the default browser.

To help us decide, we took a look at what browsers are accessing the SUNY Oswego website. From the network traffic originating from both on and off campus, Google Chrome is number one.   We also took a look at just the traffic originating from on-campus and that also was Chrome. Given that, coupled with the fact that SUNY Oswego is a Google Apps campus, we decided to promote Chrome.

As you can see from the image below, Chrome, IE and Firefox are still available for use from the quick launch bar on the bottom of the screen.  However, if you click on an HTML link within an application such as PowerPoint or Word, the default browser will be launched.

 

July Lynda.com Contest Winner Announced, August Contest Underway

lynda_logo1k-d_72x72We are pleased to announce the second winner of our summer Lynda.com contest is Laurel Huff, who accumulated the most viewing hours for the month of June and won a $50 Amazon gift card. Congratulations Laurel!

Just a reminder that we still have one remaining contest left for the summer. Submit a creative work to show off how you use Lynda, or what you use Lynda for (could include, but is not limited to: Writing, Poster design, video, etc…). Submit your work by Aug. 31st to daniel.laird@oswego.edu. The best entry wins a $50 Amazon gift card. So be sure to check out the full set of amazing online video in the Lynda.com library at http://www.oswego.edu/lynda.

Help Desk Renovation Completed

The newly renovated CTS Help Desk is now open.

CTS recently renovated the campus Help Desk to better serve our customers. The new setup optimizes the space, allowing us to work more efficiently and to better handle phone and walk-in traffic.

The front desk has a more flexible design to balance both phone calls and visitors.  Formerly, it was possible for a technician to be on the phone during heavy call times, but yet have visitors standing at the counter waiting for them to finish the call to assist them.  We now have a space which will allow our technicians to focus on assisting people on the phones while a nearby space can focus on visitors.

Our workbenches on the side wall are standing height now vs. our previous sitting height tables. Formerly, there was not enough room to accommodate sitting chairs while working on fixing computers.  The workbenches allow for standing or sitting with ample repair space.

In addition, we will have flexible consulting spaces.  Benches will be installed in the near future around the perimeter wall in front of the front desk .  Already available is a consulting table behind the front desk.

All of the staff working at the Help Desk now also have ample work space with their own storage. Previously, space was pretty tight with no real room for filing or personal belongings.

All-in-all, we are very pleased with our renovation.  We would like to thank the campus Facilities staff, contractors and CTS staff for helping us design a more welcoming, flexible space that we hope has direct benefits to our customers.

Below are some before and after photos and we also captured some of the renovation through a time lapse video.

You can also view more photos on our Facebook page.

We appreciate everyone’s patience as we made the transition.  Please feel free to visit us in 26 Lanigan for any technical issues or just to check out the renovations.

Before the Renovation Project

Before the Renovation Project

Renovation Begins

Renovation Begins

Renovation Continues, New Paint and Carpet

Renovation Continues, New Paint and Carpet

 

Renovation Completed

Renovation Completed 

 

Renovation Complete

Renovation Complete

Help Desk Employees Ready to Assist our Clients

Help Desk Employees Ready to Assist our Clients

 

 

 

 

 

June Lynda.com Contest Winner Announced, July Contest Underway

lynda_logo1k-d_72x72We are pleased to announce the first winner of our summer Lynda.com contest is Jorge Obregon. He accumulated the most certificates of completion for the month of June and won a $50 Amazon gift card. Congratulations Jorge!

Just a reminder that we still have two contests left for the summer. The student with the most viewing hours in July will win a $50 Amazon gift card. So be sure to check out the full set of amazing online video in the Lynda.com library at http://www.oswego.edu/lynda.