Blackboard Learn Faculty Tips – Force Completion & Display One Question at a Time

When creating a test one of the settings in the Test Availability section is Force Completion with the note, “Once started, this test must be completed in one sitting.” When selected the student loses the ability to re-enter the test should something cause them to lose their internet connection (such as an empty laptop battery or dropped internet connection). This typically has a negative impact on the student’s test grade. It also means that unless the quiz is setup for multiple attempts, you will need to either clear the attempt or create an exception to allow the student to access the quiz again.

For this reason we strongly discourage using this feature and instead select Set Timer and turn Auto-Submit ON. This will allow a student to re-enter a test that is in progress as long as the time limit has not expired. Students cannot ‘game the system’ for more time by exiting their exam attempt. Once the student clicks the Begin button the test’s timer will keep ticking regardless if they are actively in the test or not.

Blackboard Learn Tips - Set Timer image

Additionally, Bb Learn allows you to select how the test will display to your students. Currently, we are advising against selecting the option to display one question at a time. This is due to a bug within the user interface that causes the timer to dock on the bottom of the screen. When only one question is displayed at a time the timer often covers the question and/or the answer options. When all questions are displayed the student is able to use the scrollbar to clearly view each question.

Blackboard Learn Test Presentation Image - All at Once

Update: Campus Wifi Compatibility with Apple’s new iOS

Yesterday, September 16, Apple released iOS 9, it’s newest operating system for iPhones, iPads and iPod Touch devices.

On that day, CTS recommended not upgrading until the official release had been tested for compatibility with the campus wifi.  At this point we have not found any issues or had any reported issues. We feel that is safe to move forward with upgrading to this iOS version.

We expect there will be a high consumer demand to upgrade to iOS 9 which will therefore require more than usual campus network resources.  We will be monitoring network traffic to strike a balance between the upgrades and normal traffic.  Please be patient as we aim to find a balance that works for everyone.

Help Desk, Campus Technology Services
26 Lanigan | | 315.312.3456  

Campus Wifi Compatibility with Apple’s new iOS

Today, September 16, Apple will be releasing iOS 9, it’s newest operating system for iPhones, iPads and iPod Touch devices.

While CTS has tested the latest beta version of iOS 9 for compatibility with the campus wifi network and found no issues, we will not be able to test the official iOS 9 until it is released today.  We recommend not upgrading until we have tested the released version.   We expect to have this completed by tomorrow, 9/17 and will send a subsequent notice.

If you have any questions, please contact the Help Desk.

Help Desk, Campus Technology Services
26 Lanigan | | 315.312.3456

Variation of Labor Day Weekend Phishing Email Circulating

As of early Sunday morning, 9/13 a variation of the Labor Day weekend phishing email has been received by some of the campus population.  The number of campus accounts sending the message is a small percentage of last week’s count and have been suspended. Suspended accounts will be notified upon login to LakerApps at

An example image of the content of the variation is included below.  Please note that the clickable web address may vary from email to email.

If you receive a message like this, please do not click on the link.  If you already have, please change your password immediately at

CTS has taken steps to block future messages from being sent out.  We continue to work with Google on identifying accounts with suspicious activity.

Even though there are no classes tomorrow and Tuesday, 9/14-15, the Help Desk will be open all week during normal business hours.  Hours are Monday-Thursday, 8am-7pm and Friday, 8am-4:30pm.

ANGEL has been decommissioned

Please be aware that ANGEL has now been decommissioned. All attempts to access the ANGEL website at are now automatically being redirected to Blackboard Learn at

Thank you to all our faculty and students that helped us make this transition as smooth as possible.  We appreciate everyone’s patience and feedback making the transition.  As always, please don’t hesitate to contact us if you have any questions. You can reach us at

ANGEL’s Last Day – 8/31

This is a final reminder that today is the last day ANGEL will be available for logins.  Effective tomorrow, September 1, all attempts to access the ANGEL website at will automatically be redirected to the Blackboard Learn site at

If you have ANGEL content you have not migrated to Blackboard Learn for this semester, but would like to use in future semesters, you will need to create an ANGEL Export file. This file will not include student work and must be imported into Blackboard Learn to be viewable. Please see Creating ANGEL Course Archive File for instructions on creating export files.

We’d like to make the transition as smooth as possible for you.  Please don’t hesitate to contact us if you have any questions. You can reach us at

Adobe Creative Cloud Rollout on Campus

In a previous article we mentioned that there would be a charge for non-academic departments. This is no longer the case – every single SUNY owned Mac or PC will be eligible regardless of department on campus at no charge.

PC users can install the Adobe products at anytime via the Landesk Portal Manager application located in your Start Menu. If the Adobe software doesn’t appear in Landesk, click the Refresh button.  If you do not feel comfortable doing the install on your own, you may contact the CTS Helpdesk for assistance. Mac users will need to use the Self Service Portal to request a technician to install your software. You will need to identify which programs you would like installed. Popular titles such as Photoshop, Acrobat Pro, Illustrator, and InDesign are just some of the applications available. A full list of them is available on our website.

We are very excited to be one of the only SUNY schools to offer this to our faculty, staff and students. This will give us the ability to offer industry leading applications to everyone and prepare our graduates with the knowledge they need to hit the ground running in today’s workplace.  If you have any questions about these items please email the CTS Help Desk at, call 315.312.3456, or contact us via social media on Facebook or Twitter.