In order to improve the security of our SUNY Oswego email accounts, Campus Technology Services enabled Google’s 2-Step Verification feature on June 22nd.
Why are we turning this on?
This new feature adds an additional layer of security for our SUNY Oswego email accounts. Even if a third party knows your password, they would still need the unique code that is generated by your phone to access your account. This helps prevents third parties from using your email address for malicious purposes and helps protect your sensitive information.
How does it work?
Once 2-Step Verification is turned on, just sign into your account like normal and you’ll be prompted to enter a unique code before you can access your messages. The code will be delivered to your phone via text message, voice call, or mobile authenticator. Please review the alternative second step options when you enable 2-Step Verification. The additional options will be beneficial for when you do not have your phone with you.
How do I get started?
The 2-Step Verification feature will be turned off by default. In order to utilize this functionality, you must turn it on yourself. For more information, refer to Google’s knowledge article on how to turn on 2-Step Verification.
Do I have to enable 2-step verification?
No, you do not have to enable 2-step verification. The decision to enable this feature is up to you. However, Campus Technology Services recommends that 2-Step Verification is enabled.
How do I get help?
If you have any questions or concerns regarding 2-Step Verification, please feel free to contact our Help Desk at firstname.lastname@example.org or 315.312.3456.
The Penfield Library computer lab in room 100A will be under renovation starting May 31 and finishing by June 14. During this time, the lab will be closed. Penfield 24 hour room and Penfield Lobby computers will be available for use. Laptops can also be signed out from the Circulation desk.
This is a photo of the current configuration of the computer lab:
The renovations will replace the center tables with new rectangular ones that will have more surface space to work on projects and assignments. The design change is attributed to feedback CTS received through a Library student focus group that evaluated various Library services, including the use of the lab.
Additional renovations include new carpet, a fresh coat of paint, and new chairs for the center tables. At a later time, the tables and chairs that line the perimeter of the lab will also be replaced.
We hope the renovations will create a more visually appealing and functional place to work.
The general access lab in Marano Campus Center (MCC) room 207 will be closed Wednesday, April 13 from 8am-5pm while new computers are installed. During this time, the computer lab in MCC room 206 (across the hall from 207) will be available for general access use. Penfield Library will also be available.
All thirty-one Dell Optiplex 990 PCs in room 207 will be replaced with brand new Dell Optiplex 7020 computers. They will have faster processors and additional memory to help create a better user experience. New keyboards and mice will also be installed.
CTS will be offering technical workshops this spring covering a range of
topics listed below. Workshops start next week and are freely available
to faculty, staff and students. More information and registration is
–LakerApps Gmail, Calendar, Drive, Submission Forms
–Introductory and Advanced Offerings of MS Office
–General Computer Use and Maintenance
We hope to see you at one of our offerings!
Included with our campus agreement with Adobe, we are able to offer the entire Adobe Creative Cloud software collection for the low price of $9.75 per year. That’s right, you get an entire year of the software the professionals use in order to make all sorts of creative projects, from print media creation, audio and video editing, digital illustration, photo editing and so much more. This is an annual subscription fee that will need to be renewed after a year of service.
To see the full list of available software through this offer, visit our Adobe Creative Cloud Software web page.
To take advantage of this offer and place an order, go to the website of our 3rd party software provider web site, https://oswego.onthehub.com. For instructions on how to set this up, check out the related knowledgebase article.
If you would like to have Adobe software installed on your SUNY owned computer at work, you can use LANDesk to install the packages if you have a PC, or contact the CTS Help Desk if you have a Mac to schedule an install. If you have any questions, please call the Help Desk at x3456 or email@example.com.
Did you know that all Winter Breakout Sessions that the Center for Excellence in Learning and Teaching (CELT) puts together are broadcast live over the web? That’s right – every session from January 11th-22nd is broadcast in real-time. You can even ask questions during the session.
To see what sessions are currently being broadcast, go to the public CELT folder in Panopto, or join the CELT group on Facebook.
Perhaps you are busy at the time the session is taking place and you can’t watch it – no problem! They are recorded and archived and available for you to view at your convenience. Just go to the public CELT folder and see what sessions have already been recorded.
The Penfield Computer lab in 100A Penfield will be open 24 hours starting Sunday, November 29 at 10 am through Friday, December 11th at 4:30 pm.
Penfield Library and CTS have collaborated on opening the lab 24 hours during the last two weeks of the semester to allow for additional workspace for students needing to complete classwork. This will be in addition to the adjacent 24 Hour Room. The Penfield Lab area will be designated as quiet work space, while the 24 Hour Room will be designated for group work.
During the period from 12am – 8am, students may enter the Penfield Lab from the same outside doors they would use to enter the 24 hour room on the west side of the building. Penfield Lab will be accessible from the doors in the hallway leading into the 24 Hour Room.
There will be no entry to the actual Library lobby and upper levels from Penfield Lab.
There is a printer in the Penfield Lab that will be available to use from 11:30pm – 8am through December 11th while Penfield Lab stays open 24 hours. Select “Penfield Lab 24Hr Queue” from the list of available printers. Please use the Lobby printers during the day, from 7:45am-11:45pm. Select “Penfield B/W” from the list of available printers. All printers are configured to work with your allocated print quota.
We hope this change in hours will be beneficial. If you have any feedback, good or bad, please email firstname.lastname@example.org and let us know.
A phishing email is a scam by which a person is tricked into giving their confidential information to a third party so they can use it for illicit purposes.
The above image is an example of the most recent phishing email to surface. Even though Campus Technology Services would never ask for any personal information over an email, there are a couple of things to keep in mind when faced with emails like this. First, always check the address from the sender, not just the name, and, secondly, always hover over links included in the emails to see where they will take you.
If you have responded to one of these phishing emails, or you feel like your email account has been tampered with, please reset your password immediately at www.oswego.edu/reset.
Most importantly, if you see something suspicious, please say something! Marking emails as spam or phishing will help Google better detect illicit messages in the future.
For more information, you can visit this Google Support Article about phishing, or reach out to the CTS Help Desk. The Help Desk can be reached at email@example.com or 315-312-3456.
When creating a test one of the settings in the Test Availability section is Force Completion with the note, “Once started, this test must be completed in one sitting.” When selected the student loses the ability to re-enter the test should something cause them to lose their internet connection (such as an empty laptop battery or dropped internet connection). This typically has a negative impact on the student’s test grade. It also means that unless the quiz is setup for multiple attempts, you will need to either clear the attempt or create an exception to allow the student to access the quiz again.
For this reason we strongly discourage using this feature and instead select Set Timer and turn Auto-Submit ON. This will allow a student to re-enter a test that is in progress as long as the time limit has not expired. Students cannot ‘game the system’ for more time by exiting their exam attempt. Once the student clicks the Begin button the test’s timer will keep ticking regardless if they are actively in the test or not.
Additionally, Bb Learn allows you to select how the test will display to your students. Currently, we are advising against selecting the option to display one question at a time. This is due to a bug within the user interface that causes the timer to dock on the bottom of the screen. When only one question is displayed at a time the timer often covers the question and/or the answer options. When all questions are displayed the student is able to use the scrollbar to clearly view each question.
Yesterday, September 16, Apple released iOS 9, it’s newest operating system for iPhones, iPads and iPod Touch devices.
On that day, CTS recommended not upgrading until the official release had been tested for compatibility with the campus wifi. At this point we have not found any issues or had any reported issues. We feel that is safe to move forward with upgrading to this iOS version.
We expect there will be a high consumer demand to upgrade to iOS 9 which will therefore require more than usual campus network resources. We will be monitoring network traffic to strike a balance between the upgrades and normal traffic. Please be patient as we aim to find a balance that works for everyone.
Help Desk, Campus Technology Services
26 Lanigan | firstname.lastname@example.org | 315.312.3456