Your company's staff development program is a crucial investment. Improving the skills of your staff can have a marked impact on both the work climate and your bottom line profits.

The Institute for Professional and Organizational Development is available to assist you with assessing priorities, designing specific training programs for your company, and evaluating the training results.

If you already know the needs you want to focus on, you'll find some key categories and sample topics listed below. Each one can be tailored or customized for the needs and resources of your organization.

Don't see the topic you need? We're ready to work with you to customize or create programs based on your goals, your time, and your finances.

Core Business Skills:

• Writing Business Letters and Memos
• Selling Your Business To The Customer
• Effective Sales Techniques
• Customer Service-The Competitive Edge
• Advertising on a Restricted Budget
• Marketing your Business

Communication Skills:

• Conflict Resolution
• Customer Service
• Effective Meeting Skills
• Effective Writing Skills
• Facilitation Skills
• Listening Skills
• Mediation Skills
• Presentation Skills

Computer/Software Training:

• Introduction to Computers
• Introduction to Windows
• Access (MS database)
• Excel (MS Spreadsheet)
• PC Self Defense
• Outlook (time management/email system)
• PowerPoint (MS presentations, etc.)
• Quickbooks (financial system)
• Adobe Suite
• Word (MS word processing)

Human Resources:

• Compensation
• Developing Effective Reward Programs
• Empowerment
• Complying with ADA & other Legalities
• How to Interview Effectively
• Personnel Practices
• Team Building
• Sexual Harassment

Management:

• Building High Performance Teams
• Coaching
• Customer Service
• First Line Supervision
• Fundamentals of Finance for Non-Financial Managers
• Leadership Development
• Productive Performance Appraisals
• Time Management
• Strategic Planning
• What Managers Do

Choose what works for you!

• On-site training
• Off-site training
• Times that are convenient for your staff
• One-time workshops, seminars & courses
• Learning strategies that fit your goals

For more information give us a call at 315.312.6430 or email us at phoenix@oswego.edu.