Do you know what unmanaged conflict is costing your organization and staff?

Mediation is where a neutral third party will facilitate individuals or groups in conflict to come together to talk and to problem solve solutions to create a mutually satisfying understanding and a win/win solution. 

Managing Conflict in the Workplace is designed for people who are committed to solving conflict throughout their workplaces, organizations, and community.  This training will cover all dimensions of mediation including:

• Conflict theory
• Mediation stages
• Empathetic listening
• Facilitating negotiations
• cross-cultural conflict management
• and much more!

“The Managing Conflict in the Workplace training was well worth the four days.  You come away with skills you can use professionally and personally.  All supervisors/managers should take this class.  Martha uses everyday examples to demonstrate the information and techniques.”
Beth Kazel, Director of Children Services, Oswego County Opportunities, Inc.

“Communication and compassion are the key words that cause a lot of misunderstanding and anger in our workplace and our personal lives. The managing conflict training gives you the tools to work better with other people.”
Marene Hogan, Account Clerk/Typist, Oswego City School District

To Enroll

Download the Managing Conflict registration form in PDF format and mail it to:
Oswego State Education Center
70 County Route 59
Phoenix, NY 13135

Or fax to: 315.312.6420.

You will need Adobe© Acrobat Reader for the above form. To download the free Adobe Reader visit www.adobe.com.

Persons with disabilities, who need accommodations in order to successfully complete this professional development course, should contact the Disability Services office at 315.312-3358.

For more information please contact us by phone at 315.312.6430 or via email phoenix@oswego.edu.